Clinic Manager - Hyperbaric Center (Medical Background Required)

### **Position Overview** We are seeking a **hands-on Clinic Manager** with a strong clinical background (e.g., MA, EMT, RN, or similar) to **own and operate the day-to-day performance** of our hyperbaric oxygen therapy (HBOT) center. This is a **player-coach role** that combines leadership, operational oversight, and direct patient care. The Clinic Manager is responsible for ensuring the center runs smoothly at all times — with clear communication, strong team alignment, and a consistently high standard of patient experience. The ideal candidate is someone who takes **full ownership**, communicates proactively, and is comfortable stepping into any part of the operation — including supporting HBOT sessions — to keep the center running efficiently. ### **Key Responsibilities** ### **Clinical Leadership & Patient Care** - Own all patient communication and pipeline management through the CRM, ensuring timely follow-up, accurate documentation, and no gaps in the patient journey from initial inquiry through treatment - Serve as an early point of contact for prospective patients, providing clear education and communication throughout the intake process - Oversee patient onboarding, ensuring a smooth, organized, and welcoming experience - Coordinate patient intake forms, maintain accurate records, and schedule Medical Director consultations as needed - Actively participate in administering HBOT sessions, working alongside technicians to support patient care, maintain flow, and ensure safety - Step in to support HBOT technicians as needed, including running or assisting with sessions to maintain efficient patient flow and team support - Educate patients on HBOT procedures with clarity, professionalism, and empathy - Support patient assessments and onboarding in collaboration with the Medical Director ### **Operational Ownership & Execution** - Own and manage all aspects of the center’s daily operations, ensuring consistency, organization, and efficiency - Ensure the center environment, patient flow, and overall experience consistently meet MD Hyperbaric standards - Establish and communicate a clear next-day operational plan in advance, ensuring staff begin each shift with clarity on responsibilities, priorities, and leadership coverage - Address and resolve operational issues proactively; escalate only when necessary - Manage oxygen inventory and coordinate deliveries to ensure uninterrupted services - Oversee billing processes, including patient charges and packages, ensuring accuracy and compliance - Support business growth initiatives, including outreach to local providers and referral partners ### **Team Leadership & Staff Management** - Act as the clear leader of the center, ensuring all team members understand expectations, responsibilities, and who to go to for direction at all times - Lead from the front by working alongside technicians, supporting sessions and stepping in as needed to maintain flow and team support - Ensure every shift has a clearly defined point of contact — no ambiguity in leadership - Create and maintain structured, proactive communication across the team (daily planning, schedule updates, expectations) - Develop staffing plans and schedules that support both patient demand and team stability - Conduct regular 1:1s, provide feedback, and address performance issues promptly and directly - Foster a collaborative, accountable, and high-performing team environment ### **Planning, Communication & Team Clarity** - Ensure consistent, proactive communication so all staff operate with clarity and alignment - Communicate schedules in advance and provide timely updates as needed - Set clear expectations for part-time and full-time staff, including roles, responsibilities, and opportunities for additional hours - Ensure no staff member begins a shift without clear direction, expectations, and leadership structure ### **Safety & Compliance** - Ensure adherence to all safety protocols and regulatory standards - Maintai…