Clinic MA – Direct Patient Care

## Description **JOB DESCRIPTION: Medical Assistant – Direct Patient Care Support Team** **REPORTS TO: Site Administrator** **DEFINITION OF POSITION:** As a Medical Assistant in our Direct Patient Care Support Team, you will help to support licensed medical providers in a fast-paced environment, delivering care to patients in the office setting while operating within the MA scope of practice under their supervision. The Medical Assistant is responsible for a variety of patient care, technical, and clerical functions. The Medical Assistant is responsible for the clinic's patient flow by assisting members of the patient care team and providing a broad range of health care services. The Medical Assistant may also be involved in the training and guidance of clinical staff. As a member of the patient care team, the Medical Assistant is also aware of the psychosocial needs of patients and families. **DIRECT PATIENT CARE RESPONSIBILITIES:** 1. Provide patient care under the supervision of a physician, NP, PA, or registered nurse, relative to the patient’s age-specific needs and under various conditions. 2. Actively engage in your training as a medical assistant to the assigned licensed professionals and ancillary staff. 3. Periodically perform patient check-in, including obtaining and recording vital signs, height, weight, chief complaint, brief relevant history, including pain status, allergies, current medication, patient preferred pharmacy, and any other pertinent information for specific age groups. Prepare patient for examination/procedure, as appropriate. This function is typically handled by the Rooming MA; however, this position will be responsible for periodically supporting this function. 4. Administer medications and immunizations orally, intramuscularly, subcutaneously, intradermally, and by inhalation as ordered by the provider, asking for assistance from RN or provider if unfamiliar with medication or procedure. 5. Alert RN and/or provider of patient’s/family’s questions or issues related to medication administration when outside the provided prescribed protocols. 6. Review medical records for up-to-date problem list, including patient-reported medication and allergies and diagnoses that are documented by physicians or providers. 7. Understand that the stress of illness may alter patient behavior and ability to follow through on the plan of health care; interact with respect, including situations where the patient and/or family display anger or distress. 8. Provide support and comfort to patients and families during clinic visits and procedures as needed, including chaperoning during sensitive examinations. 9. Promote patient welfare and independence by communicating through words and actions, and understanding of patients’ reactions to the healthcare environment. 10. Participate in patient education by providing standardized, structured written/verbal information to patients regarding procedures, preparation for diagnostic tests, and chronic disease conditions as instructed by RN/MD. 11. Refer patients who require further teaching interventions to an RN or provider. 12. Provide emergency care to patients when necessary, using basic life support and automated defibrillator equipment, maintaining basic CPR certification. 13. Assist the provider with procedures, including those requiring aseptic and sterile technique. 14. As applicable to department operations, maintains competency and performs standardized phlebotomy procedures, basic specimen processing, and limited waived testing as delegated. 15. Assist with quality measures, including maintenance and recording of required daily equipment checks, CLIA requirements, and calibration of equipment as needed in clinics where this is required. 16. Document complete and accurate patient observations, care, and outcomes of interventions in the electronic medical record. 17. Document any telephone communication involving a patient in the EHR. 18. Document any activities engag…