Clinic Assistant II

## Company Description At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time. **Job ID:** LP\_00025744-2656960 ## Job Description **JOB SUMMARY** This paragraph summarizes the general nature, level and purpose of the job. The Clinic Assistant II functions as a member of the clinic patient care team and is directed by the Clinic Manager or designee. Perform all clerical duties required to complete patient Check-in/Check-out, administer and coordinate the HMO referral and service authorization process, appointment making, and performs other clinic front desk activities. Resolve patient problems of limited scope and complexity. **ESSENTIAL FUNCTIONS** The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct. \* Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc. \* Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians Assures appropriate verifications and authorizations are complete before patient sees provider. \* Registers patients for clinic visit. Collects patient demographic and insurance data and enters into the system. \* Schedules patient care appointment and edits and maintains patient physician appointments for new and returning patients, using the scheduling system. Links authorization and payment to appointment. \* Informs patients of authorization and payment for new and returning patients. \* Ensures services are authorized by payer source. Identifies services requiring authorization and appropriate process for the payer type. \* Schedules ancillary services for patients and provides appropriate instructions. \* Manages information utilizing appropriate manual or electronic systems. \* Locates and prepares patient medical records for clinic appointments, phone messages, and other request. ## Qualifications **MINIMUM QUALIFICATIONS** Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying. **Education:** High school diploma or GED equivalent. **Experience:** One year of progressively responsible and direct related work experience. **License/Certification:** None required. **KNOWLEDGE** These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification. \* Ability to interact with families, staff, and peers based on the needs of the individual taking into consideration age, culture, and developmental needs. \* K…