Client Tech Specialist

## Overview **POSITION SUMMARY** The Client Technologies Specialist is primarily responsible for the IT Customer environment. Executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting) and provides IT facility-related services (e.g. audio-visual environment, security systems, printers/copiers). The Client Technologies Specialist also provides on-site support for the Service Desk team as needed. ## Description **KEY ACCOUNTABILITIES** · Service Delivery · Helps to build IT service relationship with customers · Ensures quality services are performed to the agreed Service Level Agreement · Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery · Understands Incident, Problem and Change Management principles · Ensures first class IT Service Delivery for infrastructure services · Support the setup of processes around Service Management · Providing 1^st^ and 2^nd^ Level support, and coordinating 3^rd^ Level support, but also leading local Client/Infrastructure and LAN change activities · Support of Local Production/Manufacturing Connectivity · Printer installation, configuration & support · Maintain technology skillset used in conference room and streaming technology · Client & Asset Service · General computer desktop & laptop support · Familiar with remote connectivity tools · Configure and Image new and existing PCs according to corporate standards for deployment · Desktop applications installation and troubleshooting · Familiar with license management and version control · Facilitate the purchase PC’s and other IT equipment based on IT budget · Create and track IT assets and initiate hardware refresh projects aligning budget with hardware warranty and support · Maintains client security settings in O365 and AZURE (e.g. admin rights, software installs, etc.) · Able to quickly adapt to HD Ticketing solutions and be able to track and report KPI’s to management. · Service Desk Service · Provide service desk support remotely and on site · Coordinate and/or provide phone system and mobile devices support · Ensures that remote and on-site support issues are resolved according to SLA’s · Provide basic network, security and printing support ## Requirements **EDUCATION/EXPERIENCE** · BA/BS Computer Science or related field (or equivalent certifications/experience) · 3+ years working in Information Technology · Excellent Verbal Communication Skills · Excellent Written Skills · Ability to Multi-Task · Strong Process Orientation · Excellent Customer Focus/UX Mindset · Familiar with IT documentation and business processes · Familiarity with collaboration tools like SLACK/Monday etc