Client Success Senior Manager

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Senior Enterprise Client Success Manager to join our Client Success team in London. Client Success at Wellhub plays a critical role in ensuring our largest and most strategic enterprise clients successfully adopt, scale, and extract measurable value from our wellbeing solutions. In this role, you will manage a portfolio of complex enterprise accounts, owning the post-sale relationship and driving client retention, engagement, and commercial outcomes. This is a hands-on, client-facing role suited for someone who is comfortable managing complexity, building strong stakeholder relationships, and working cross-functionally to deliver impact. The role is hybrid, with an expectation to be in the office 2x per week. YOUR IMPACT Own the post-sale lifecycle for a portfolio of large enterprise clients, acting as the primary point of contact and ensuring long-term partnership success. Build and maintain trusted relationships with HR, Reward, and Wellbeing stakeholders across complex client organisations. Drive client adoption, engagement, and retention by translating client goals into clear success and engagement plans. Lead renewals and support expansion opportunities within your portfolio, clearly articulating value and impact. Use data and insights to monitor performance, identify risks, and recommend improvements to client strategy. Collaborate closely with internal teams (Wellbeing Engagement, Operations, Customer Experience, User Growth, Partnerships, Commercial) to ensure effective delivery. Proactively identify issues and risks, clearly articulating client impact and urgency to your manager to enable timely escalation and resolution. WHO YOU ARE 8+ years of experience in Client Success, Account Management, or a similar client-facing role. Experience managing mid-to-large enterprise clients in a complex, fast-paced environment. Comfortable owning renewals and participating in commercial conversations with clients. Strong relationship-building skills, with the ability to engage and influence senior client stakeholders. Data-aware, with confidence using insights and reporting to inform decisions and conversations. Highly organised, able to manage multiple accounts and priorities simultaneously. A collaborative, resilient professional who remains calm and solution-oriented when navigating change and complexity. We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in driving new business growth and successfully securing significant contracts with complex organizations are mandatory requirements. WHAT WE OFFER YOU With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include: WELLHUB: Free Gold membership with access to onsite gyms and studios, digita…