Client Success Manager

# About the Role In this role, you are responsible for delivering exceptional grid and driver value through utility EV managed charging and virtual power plant (VPP) programs. You will own multiple large deployments, with a high degree of autonomy and accountability across critical accounts. This is a highly visible, client-facing role at the intersection of clean energy technology and enterprise program delivery. You will serve as a trusted advisor to utility partners, helping them maximize the impact of their EV charging programs and achieve meaningful outcomes for both the grid and end users. # Responsibilities Primary responsibilities include: - **Client Growth** - Serve as the primary point of contact for contracted and ongoing client programs, centered on the WeaveGrid SaaS platform. - Lead internal and client team coordination to launch newly contracted programs. - Execute driver enrollment growth activities, aligning client-, partner-, and WeaveGrid-led efforts. - **Client Program Delivery and Engagement** - Lead ongoing meetings and on-site workshops with the client. - Maintain account delivery plan and execute against the plan. - Proactively share data-driven insights with clients. - Interface with program evaluation and reporting efforts, including with 3rd party evaluation partners and/or regulators as needed. - Own client issue resolution from triage through closure; manage incident communications to all relevant stakeholders. - **Cross-functional Collaboration & Internal Alignment** - Serve as the single-threaded internal owner of account success - Balance internal and external priorities, keeping all key stakeholders aligned on achieving shared goals; Manage client expectations concerning products and services. - Coordinate with WeaveGrid’s Solution Design and Integrations team on non-standard projects (e.g., SSO integration), and other IT implementations that support the objectives of the program. - Work with Product to identify and roll out opportunities to increase conversion and retention for your programs. Secondary tasks and other duties include: - **Business & Market Development** - Support account extension and expansion work in coordination with other WeaveGrid team members for your assigned enterprise clients. This includes developing a deep understanding of the client's needs and proactively identifying areas where WeaveGrid could help. - Partner with internal regulatory teams to support utility program approvals through applicable regulatory processes - Coordinate with internal regulatory teams to support utility program approvals via the regulatory process - Work with the Market Development team to develop case studies, award applications, and conference presentations - Coordinate with WeaveGrid’s Business Development team, contributing to RFX proposals, bid defenses, and SOWs for existing clients. - **Adhoc assignments** - Be a team player in a fast-moving company. - Tasks may include internal process creation, sales support for prospective clients, or other opportunities to step up. # About You - You are known for excellent prioritization and project management skills including building project plans, identifying critical paths, and providing visibility to all stakeholders on status. - You are a relentless operator focused on high-quality execution. - You are experienced at managing large, enterprise clients and building ongoing business relationships with a clear focus on the highest-impact opportunities; this means driving client timelines while being an outcome-driven solution-seeker on behalf of WeaveGrid. - You can break any project into its component parts and solve for the critical path, whether it is an IT implementation or a marketing initiative. - You are excited to take a lead role in program marketing planning and execution to help clients recruit end users. - You are a highly effective communicator who can translate complex technical and program information for diverse audiences – fr…