CLIENT SUCCESS MANAGER

Responsive recruiter **Benefits:** - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance **KENTECH Consulting Inc.** is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system. **MISSION** We're on a mission to help the world make clear and informed hiring decisions **VALUE** In order to achieve our team, exhibit the behaviors and core values aligned with this mission http://www.ekentech.com/core-values - **People Focused:** We are client focused and results-driven. - **Growth Minded:** We believe in collaborative learning and industry best practices to deliver excellence. - **Fact Finders:** We are passionate investigators for discovery and truth. - **Community Partnerships:** We believe there is no greater power for transformation than delivering on what a communities and employees care about. **IMPACT** We are looking for a Client Success Account Manager who can serve as a trusted partner to our clients, strengthen long-term relationships, identify opportunities for account growth, and ensure customers receive the highest level of service from onboarding through ongoing account management. This role is ideal for someone who is customer-focused, relationship-driven, highly organized, and comfortable balancing client service, account growth, operational follow-through, and cross-functional communication. **Key Responsibilities** - Serve as the primary point of contact for assigned client accounts, ensuring timely communication, strong relationship management, and effective resolution of client needs. - Build and maintain strong, long-term relationships with key client contacts, business executives, stakeholders, and decision-makers. - Act as a trusted advisor by understanding each client’s business needs, service expectations, contract requirements, and opportunities for expanded support. - Manage the full client lifecycle, including onboarding, training, activation, ongoing account support, renewals, and account growth. - Identify opportunities for upselling, cross-selling, expanded service usage, and additional solutions based on client needs, account history, usage trends, and business objectives. - Partner closely with sales, operations, marketing, and product teams to support client growth, improve the customer experience, and deliver solutions that align with client expectations. - Monitor account health, client satisfaction, service usage, communication trends, and potential risks to retention. - Develop and execute account management strategies that improve client engagement, increase service adoption, and support revenue growth. - Manage customer activations and ensure new clients are fully onboarded, trained, and able to go live as quickly and smoothly as possible. - Analyze customer data, service trends, and account activity to identify opportunities for improvement, process consistency, and proactive outreach. - Address escalated client concerns, high-severity requests, service issues, or urgent account needs with professionalism, urgency, and follow-through. - Support retention efforts by proactively identifying client concerns, resolving issues early, and maintaining regular client communication. - Assist in building, improving, and documenting Client Success SOPs, workflows, communication templates, and account management best practices. - Maintain accurate and timely account records in CRM systems, including client notes, follow-up tasks, opportunities, risks, and account activity. - Contribute to customer success team initiatives by sharing best practices, identifying process gaps, and supporting continuous improvement. - Represent KENTECH professionally in all client interactions while maintaining strict confidentiality and compliance with company security standards. **Qualifications** - 3…