Client Success Manager (Healthcare Staffing)

### Cynet Health is an award-winning, Joint Commission–certified healthcare workforce solutions company headquartered in the Washington, D.C. metro area. We partner with healthcare organizations nationwide to deliver high-quality clinical and allied staffing solutions across a wide range of care settings. ### About the Role The Client Success Manager (CSM) owns and grows a regional and/or nationwide portfolio of healthcare staffing accounts, primarily within MSP programs. This role is highly client-facing and accountable for TOA growth, portfolio performance, client satisfaction, and operational alignment across primarily clinical and some allied/non-clinical programs. The CSM serves as the primary point of contact for assigned clients and is responsible for defining client expectations, setting MSP-specific submission standards, and ensuring internal teams are aligned to meet program requirements. ### Key Responsibilities - Own and manage a regional and/or nationwide MSP portfolio of healthcare staffing accounts. - Build and maintain strong client relationships through regular communication, performance reviews, and proactive engagement. - Drive TOA growth by managing open requisitions, identifying expansion opportunities, and aligning staffing strategies to client demand. - Define, document, and communicate MSP-specific submission requirements and expectations to recruiting teams. - Partner with recruiting leadership to align on priority requisitions, submission pacing, and fulfillment strategy. - Serve as the primary escalation point for client and provider issues, resolving concerns quickly and professionally. - Maintain portfolio health through extensions, renewals, contract changes, and retention efforts. - Monitor client satisfaction and portfolio performance using quality metrics, scorecards, and operational KPIs. - Ensure credentialing and compliance alignment in accordance with Joint Commission (TJC/JCAHO) standards. - Support confirmation calls, assignment changes, and terminations as needed. - Build strong rapport with healthcare professionals to support retention beyond current assignments. - Participate in client site visits, networking, and industry events as required. - Execute referral initiatives and other client engagement programs as assigned. ### Required Experience & Qualifications - Bachelor’s degree or equivalent combination of education and relevant work experience. - 5+ years of experience in healthcare staffing with direct MSP program support (MSP-only experience required). - Demonstrated experience managing a book of business with 100+ active TOA. - Experience supporting regional or nationwide MSP client portfolios. - Proven history of portfolio growth, TOA expansion, and client retention. - Strong understanding of MSP program structure, compliance, and client-facing accountability. - Ability to manage multiple priorities in a fast-paced, deadline-driven environment. - Excellent written, verbal, and interpersonal communication skills. - Highly organized, detail-oriented, responsive, and customer-focused. - Self-directed, accountable, and comfortable owning outcomes. ### About Cynet Health: Headquartered in the Washington, D.C. metro area, Cynet Health is a Joint Commission Certified Workforce solutions company that helps our clients realize their talent potential through custom staffing & recruiting solutions. For more information, please visit our website, http://www.cynethealth.com