Client Solutions Specialist

# Client Solutions Specialist Location: Costa Rica SweetRush has an exciting opportunity for a talented professional to join our team! Who We Are At SweetRush, we believe that when you put people at the center of business, magic happens. As a global leader in learning and development, we blend high-end storytelling, emerging tech like AI and VR, and deep psychological insights to help organizations—from iconic global brands to essential nonprofits—flourish. We are a remote-first, tight-knit community built on a foundation of radical empathy and creative excellence. Our work isn’t just about the awards we win with incredible partners such as Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others; it’s about balancing profit with a genuine desire to spread good in the world. If you are a caring innovator who believes work should be life-centered and impactful, then this is where you come in… ## About the Opportunity Are you a natural relationship-builder who loves the thrill of the initial connection, but hates cold calling and the pressure of a closing quota? As our Client Solutions Specialist, you’ll be the high-energy face of SweetRush, turning warm inbound inquiries into massive opportunities through strategic research and warm communication. If you thrive on momentum, love digging deep to uncover client pain points, and want to play a critical role in fueling our growth, this is the perfect playground for your business development skills. ## Location: Costa Rica, Remote Contract Type: W2 ## SweetRush is a remote organization, and as such, all resources must be technically savvy, have access to a strong internet signal, be comfortable with virtual/instant messaging and conferencing tools, and generally be available during established working hours. ## Your Impact and Responsibilities Prospect Management - Monitor and qualify incoming new business prospects to ensure rapid response times. - Serve as the primary, high-touch point of contact for all incoming new business inquiries, ensuring every initial interaction reflects SweetRush’s distinctive culture, commitment to quality, and spirit of genuine partnership. - Draft constructive, professional, and deeply customer-centric email responses designed to make prospects feel heard, valued, and excited to move further down the funnel. - Maintain velocity & nurturing momentum through engagement of "warm" prospects with confident, competent communication regarding baseline pricing and high-level value propositions where necessary. Ensure Sales Executive has all necessary context and deliverables to advance the conversation, while managing interim communication so the prospect remains engaged and warm during the transition. Strategic Research - Conduct strategic opportunity research & profiling by analyzing incoming leads. Independently research a prospect’s organizational structure, business priorities, L&D challenges, and decision-making dynamics to gauge the potential scale and priority of the opportunity. - Synthesize and brief the Sales Team by translating research findings into high-level, actionable summaries for Sales Executives. Be the expert - Develop working knowledge of SweetRush's capabilities — eLearning development, instructional design, talent solutions, and emerging modalities — so you can advise clients accurately and enthusiastically. - Develop brochure pricing expertise. Act as the internal authority on standard pricing structures, rate sheets, and baseline cost models. While you won't build custom quotes, you will expertly leverage brochure pricing to quickly map standard rates to an incoming opportunity and share appropriate estimates with prospects. - Stay current on L&D industry trends and bring relevant insights to client conversations. Enablement - Manage & optimize prospecting content. Partner with Solution Design, Marketing, and Sales Operations ensure front-of-house assets are strategically aligned, operationally smooth, and perfectly teed up fo…