Client Solutions Manager

Position: Client Solutions Manager I (Individual Contributor – External Client-Facing) FLSA Status: Non-Exempt Reporting to: Client Support Operations Manager Role Type: Non-management; no direct reports. Client-facing role with frequent external communication. About Amplix Amplix is a leading technology advisory firm that helps organizations accelerate business transformation through innovative technology. With 3,500+ customers nationwide, we deliver increased speed to value and reduced risk across the full IT ecosystem — from CX, IT infrastructure, cloud, and security to mobility and beyond. Through thousands of advisory engagements, we’ve influenced and optimized hundreds of millions of dollars in IT spend, helping clients build flexible, scalable, and resilient technology solutions that give them a strategic advantage. Joining Amplix means becoming part of a team that’s shaping the future of IT advisory. Here, you’ll have the opportunity to make an impact at scale, grow your career, and be part of a company that values your individual goals as much as our collective mission. Headquartered in Norwood, MA, with offices and remote employees across the country, Amplix is a national company with a close-knit culture. Our people share a common set of values and a passion for helping clients, partners, and each other succeed. - Create exceptional experiences with every interaction - Exemplify integrity, accountability & appreciation - Improve lives of employees & customers - Teamwork leads to greatness - Evolve & innovate Job Summary: The Client Solutions Manager I is an external, client-facing individual contributor responsible for serving as the primary point of contact for assigned clients and ensuring timely, accurate delivery of contracted services and recurring deliverables. This role partners closely with internal teams to support implementations, transitions, reporting, and issue resolution while maintaining strong carrier and client relationships. This position does not have people-management responsibilities and does not include direct supervisory duties. Duties and Responsibilities: Client Relationship Management (External) - Serve as the primary Point of Contact (POC) for assigned clients. - Present billing analyses andprovidemonthly recommendations/savings opportunities. - Maintain availability (on-call) for one-off situations as needed. - Lead recurring and one-off client calls to ensure clients are informed of account status, progress, and next steps. - Prepare agendas prior to each call and provide follow-up notes and action items after each call. - Maintain productive carrier relationships to support client needs and issue resolution. Implementation, Transitions & Project Execution - Support the implementation/onboarding of new clients by coordinating internal activities and client communications. - Assistwith implementing new clients as needed to ensure timelines and deliverables are met. - Support transitions for established clients, ensuring continuity of service, documentation, and deliverables. - Own monthly zero-use projects from identification through completion and documentation. - Plan and execute yearly device projects for assigned clients. Service Delivery, Reporting & Deliverables - Lead andfacilitateoptimizationmeetings, including preparing materials and presenting findings and recommendations. - Own and complete all recurring deliverables, ensuring accuracy and on-time delivery. - Create and review monthly reports and related files (e.g., manager reports, SAP files, chargeback files, and allocations). - Coordinate and fulfill special report requests for clients and internal stakeholders. - Prepare, manipulate, and complete HR files and invoices accurately and on schedule. Documentation, Audit & Tools - Assistwith monthly audits and support follow-up on findings from auditors. - Maintain and update the Operational Guide documentation. - Maintain and update the client portal to ensureaccurate, curren…