Client Services Technician

About the Role: As a Client Services Technician, you will be responsible for maintaining and service existing client systems and providing clients with unparalleled technical support in their homes . As a member of our Client Services Team, you will coordinate with our Field Service Manager, Operations, and Warehouse teams to effectively coordinate and implement service visits. **Who will love this job:** - **A problem solver** - you enjoy tackling difficult problems and finding solutions to achieve the best possible results. - **A punctual person** - You are on time, and hate being late - you enjoy always being ahead of the game. - **A quick learner** - You are adaptable and able to make decisions quickly. You enjoy learning new things and about the different types of equipment we use each day. - **A strong communicator** - You can communicate with stakeholders at all levels of an organization with ease; you understand how to handle highly confidential information too ### ### Responsibilities - Work with Field Service Manager to schedule and complete onsite service visits - Perform preventative maintenance procedures and service electronic equipment including but not limited to: lighting controls, motorized shading controls, security and surveillance systems, audiovisual systems, networking systems, and more. - Fill out service appointment notes as needed - Update drawings, remote monitoring services, and other documentation per company standards. - Participate in service meetings and company planning as needed. - 2-5 years of experience working with low voltage electronics, security systems, control systems, networking equipment, motorized shading, or lighting control systems. - Experience working with luxury clientele - Experience with Salesforce is a plus - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Paid Time Off (Vacation, Sick & Public Holidays) - Training & Development - Cell phone reimbursement - mileage reimbursement