Client Services Supervisor - AZ, GA - On Site

**We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.** **About Us** **Vensure Employer Solutions** is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting [www.vensure.com](http://www.vensure.com/ "http://www.vensure.com/") . **Position Summary** The Client Services Supervisor is responsible for delivering exceptional client support through accurate payroll processing, proactive relationship management, and effective issue resolution. This role serves as a trusted advisor to clients, ensuring they fully utilize payroll and HRIS platforms, receive timely and compliant payroll services, and experience seamless coordination between internal teams. The Client Services Supervisor leads client onboarding and training, manages escalations, supports retention initiatives, and partners cross functionally to resolve complex payroll, tax, and system issues. This position plays a key role in maintaining client satisfaction, operational excellence, and long-term client success **Essential Duties and Responsibilities** - Coordinate client user setups and deliver training on web-based payroll systems, custom reporting tools, LMS platforms, and service portals. - Provide ongoing education to ensure clients can fully leverage system capabilities and self‐service tools. - Build, maintain, and strengthen relationships with clients, internal partners, brokers, and cross‐functional teams through proactive outreach and needs‐based service recommendations. - Identify at‐risk clients and lead proactive retention strategies in partnership with internal teams, business consultants, and key stakeholders to ensure long-term satisfaction and renewal. - Act as a primary liaison between clients and internal operations to ensure seamless service delivery aligned with departmental SOPs. - Manage, track, and escalate client issues through multiple communication channels, including case submissions via Client Space and coordination with internal departments for timely resolution. - Handle payroll tax notices, ensuring appropriate escalation and driving resolutions to completion. - Troubleshoot and resolve complex payroll and HRIS issues affecting clients and employees. - Process payroll for a diverse and growing client base in accordance with federal, state, and local regulations, as well as company policies. - Import and validate new‐hire files and time‐sheet data to support accurate payroll runs. - Review and calculate pay related to new hires, promotions, transfers, status changes, and other employment events. - Calculate and process final pay for terminated employees in compliance with applicable state laws. - Perform accuracy checks and reconciliation to ensure timely and error‐free payroll execution. - Prepare off‐cycle payrolls and manual checks when required. - Make necessary payroll entries or uploads—including adjustments, incentives, and additional hours—after obtaining proper approvals and supporting documentation. - Assist with the setup of new payrolls, client accounts, and new company onboarding within payroll systems. - Onsite client implementations as needed. - Respond to HRIS and payroll inquiries with a high level of accuracy, professionalism, and urgency. - Domestic travel may be required occasionally to attend team onsite meetings, customer events, industry conferences, and training sessions. This may include air travel, ground transportation (i…