Client Services & Project Coordinator

We are a staffing agency recruiting on behalf of a growing business seeking a highly organized and relationship-driven Client Services & Project Coordinator. This role is ideal for someone who thrives at the intersection of client communication, project coordination, and operational excellence. You will serve as a key point of contact for clients while supporting project delivery, stakeholder management, and internal team coordination. The ideal candidate is proactive, detail-oriented, and confident managing multiple priorities while maintaining exceptional client relationships. ### KEY RESPONSIBILITIES: #### CLIENT SERVICES & RELATIONSHIP MANAGEMENT - Serve as a primary point of contact for clients, ensuring a positive and professional experience - Build and maintain strong client relationships through consistent communication and follow-up - Manage client inquiries, requests, and escalations in a timely manner - Coordinate meetings, status updates, and stakeholder communications - Ensure client expectations, deliverables, and timelines are clearly communicated and managed #### PROJECT COORDINATION & DELIVERY - Support projects from initiation through completion, ensuring deadlines and deliverables are met - Coordinate internal teams, vendors, and stakeholders to ensure smooth project execution - Maintain project documentation, timelines, and status reports - Monitor project risks, dependencies, and action items - Assist with resource planning and workload coordination across teams #### OPERATIONS & PROCESS IMPROVEMENT - Develop and maintain operational processes, workflows, and standard operating procedures - Identify opportunities to improve efficiency and streamline administrative processes - Track project performance metrics and prepare management reports - Support process optimization and continuous improvement initiatives - Assist with executive and team coordination when required #### REPORTING & ADMINISTRATION - Prepare client reports, project updates, and operational summaries - Maintain accurate records, documentation, and databases - Support budgeting, vendor coordination, and administrative functions where required - Monitor project milestones and ensure timely completion of deliverables ### ### REQUIRED QUALIFICATIONS: - Previous experience in Client Services, Customer Success, Account Management, Project Coordination, Operations, or a related role - Strong stakeholder and relationship management skills - Excellent written and verbal communication skills - Strong organizational and time management abilities - Ability to manage multiple projects and competing priorities simultaneously - Experience coordinating cross-functional teams and stakeholders - Proficiency with project management and collaboration tools - High attention to detail and strong problem-solving abilities ### ### PREFERRED QUALIFICATIONS: - Experience working in a remote environment - Exposure to project management methodologies such as Agile or Waterfall - Experience using tools such as Asana, Monday.com, ClickUp, Jira, Trello, or similar platforms - Experience supporting client-facing projects or service delivery teams - Budget tracking, procurement, or financial administration experience - Experience within professional services, consulting, marketing agencies, technology, or financial services environments ### ### WHAT WE'RE LOOKING FOR: - A natural relationship builder who enjoys working with clients and stakeholders - Someone who is highly organized and able to keep multiple moving pieces on track - A proactive problem-solver who takes ownership of outcomes - A professional communicator who can confidently engage with clients and leadership teams - Someone who thrives in a fast-paced environment and remains calm under pressure - A team player who values collaboration and continuous improvement ## ### SUCCESS IN THIS ROLE LOOKS LIKE: - Strong and lasting client relationships - Projects delivered on time and within scope - Clear communicatio…