Client Services Manager

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Services Manager based in the United States.** This role offers the opportunity to become a trusted advisor for clients by driving successful partnerships, operational excellence, and long-term value. The Client Services Manager will coordinate cross-functional teams, manage client initiatives, and ensure solutions align with customer goals and business needs. You will serve as a key connection point between clients and internal teams, helping optimize processes, resolve challenges, and improve client satisfaction. This position combines relationship management, project leadership, analytics, and healthcare industry expertise to deliver measurable outcomes. You will work with diverse stakeholders across operations, technology, and business teams in a collaborative and client-focused environment. The role is ideal for a proactive professional who enjoys solving complex problems and building strong, trust-based relationships. ### Accountabilities: The Client Services Manager will oversee client relationships, coordinate strategic initiatives, and ensure successful delivery of operational programs. This role requires strong communication, project management, analytical skills, and the ability to manage multiple priorities while maintaining a high standard of client service. - Serve as the primary point of contact and trusted advisor for client operational representatives, building strong and lasting relationships. - Collaborate with internal teams to develop and execute client strategies, ensuring alignment with business objectives and customer expectations. - Manage client initiatives and projects by coordinating internal and external stakeholders, timelines, deliverables, and action plans. - Facilitate client and internal meetings, including agenda preparation, documentation, follow-ups, and tracking of key decisions and commitments. - Monitor program performance, analyze reporting data, identify trends, and provide recommendations to improve outcomes. - Conduct root cause analysis to identify operational issues and develop action plans to improve performance and consistency. - Support implementation and execution of client payment policies by partnering with operational teams across multiple functions. - Manage client inquiries, ensure proper tracking and resolution, and coordinate responses across relevant teams. - Maintain accurate client documentation, reporting materials, and project records. - Identify opportunities for process improvements, additional solutions, and enhanced client value. - Support client education initiatives by developing and delivering training programs when needed. - Participate as a subject matter expert in operational and cross-functional projects. - Travel up to 20% as required. ## Requirements: The ideal candidate is an experienced client services professional with a background in healthcare operations, consulting, or account management. This role requires strong relationship-building abilities, analytical thinking, and experience managing complex projects in a collaborative environment. - Bachelor’s degree or higher preferred, or equivalent relevant professional experience. - 4+ years of healthcare industry experience with strong knowledge of health plan operations and claims lifecycle processes. - 4+ years of experience in client relationship management, consulting, account management, or a related client-facing role. - 4+ years of project or team management experience, including facilitating meetings and managing deliverables. - Knowledge of CMS guidelines, healthcare compliance requirements, and medical payment policies. - Experience with professional coding certifications such as CPC, CPC-A, CCA, CCS, CCS-P, RHIT, or RHIA is a plus. - Strong analytical and problem-solving skills with the ability to interpret data and identify improvement opportunities. -…