Client Services

Please note, this is a talent pool position, not a live role. If you are interested in future Account Management/Client Services opportunities at DEPT®, please submit an application and we will be in touch when a suitable opportunity arises. JOB PURPOSE: Here at DEPT®, we are always on the lookout for new talent. Whether you’re looking to kick start your client services career, or are a seasoned Account Manager with mentoring/management experience, we would love to hear from you. As part of the Client Services team, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the team. You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries. KEY RESPONSIBILITIES: Manage, draft and review client briefs Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations Clearly and effectively distill and transfer client feedback to designers, copywriters Prioritising workloads for the team, and escalating when needed Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews Ensure success criteria are met and projects are delivered to time and to budget Work with the team to determine and test creatives across client owned channels WHAT WE ARE LOOKING FOR: We’re open to the see different levels of experience across different sectors Agency experience is a plus Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience Extremely organised, with the ability to manage multiple projects simultaneously Ability to think strategically Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities Highly motivated to learn, grow and improve Personable, approachable demeanor and motivating team player Moderate understanding of production and interactive processes Excellent oral and written communication skills Ability to manage and develop client and supplier relationships Basic understanding of financials to effectively manage budgets WE OFFER: Healthcare with Bupa or Medicash 26 days’ holiday exclusive of bank holidays Mental health support Company pension scheme with The People’s Pension Enhanced family friendly policies A flexible, hybrid working policy Ride to work scheme Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT® A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that d…