Client Services Account Coordinator, Spectrum Business

## Job Summary Looking for a role where your attention to detail and client support skills truly matter? As a Client Services Account Coordinator at Spectrum, you will provide dedicated post-sale support for our clients—ensuring their accounts are accurately managed and maintained. Your work will drive smooth operations, resolve issues and strengthen client relationships, making a direct impact on Spectrum’s reputation for excellence. ## Responsibilities **How You Will Make an Impact** - Intake and process credits, debits, adjustments and disconnects, including researching and securing approvals as needed - Conduct account research for quality control, ensuring customers are correctly categorized and grouped - Assist with audits and respond to regulatory or tax requests to ensure compliance - Maintain accurate documentation and reporting for all account adjustments and related activities - Communicate with customers to resolve billing issues, conduct surveys and provide notifications about account changes - Support contract management by ensuring contracts are properly scanned and attached to customer accounts - Review aging reports, research account status, notify Client Services Managers of issues and perform collection activities as needed - Remain up to date on service pricing, procedures, sales promotions and billing system codes through training - Assist with RFPs, maintain Salesforce and billing system data and align parent/child accounts appropriately - Use desktop tools efficiently to resolve client problems and prevent escalation **Working Conditions** - Office Environment - Exposure to moderate noise levels - 0% travel ## Qualifications **What You Will Bring to Spectrum** **Required Qualifications** **Education** - High School Diploma or equivalent **Experience** - 2 + years of customer relationship management experience - 2 + years of CSG or other billing system experience - 2 + years of Salesforce.com experience **Skills** - Read, write, speak and understand English - Establish rapport and build trust with customers - Skill in meeting deadlines and prioritizing tasks - Ability to step into leadership roles when needed to support customer relationships - Strong organizational and independent work skills with minimal guidance - Problem-solving abilities for moderate to complex issues - Proficiency in Word, Excel, PowerPoint and Outlook - Understanding of documents supporting carrier sales initiatives - Knowledge of telecommunications industry, fiber processes and procedures **Preferred Qualifications** **Education** - College coursework in accounting or related field