Client Service Specialist

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check. AI at BambooHR At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR. Essential Job Duties Join BambooHR as a Client Service Specialist and help clients with hiring, performance management, and compliance. Gain valuable HR experience while working with a company that values doing the right thing for both clients and employees. Use your digital navigation and problem-solving skills to assist clients who can't get enough of our software . You'll be part of a supportive and fun team dedicated to creating exceptional client experiences. This is a full time position. You’ll use quick digital navigation and problem-solving skills to answer questions We know people matter, and that is exactly why our Client Service Specialists strive every day to make magical moments with our clients. A successful Client Service Specialist will: Provide world-class customer service via phone, email, and chat communications with clients Uphold and contribute to a brand of setting people free to do great work Develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues Learn how to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant-tracking systems Quickly think on your feet to work through complex questions and come up with creative solutions During training, you'll spend at least 6 hours per day on the phone. After training, your schedule will include 4 hours of phone support and 4 hours of chat support each day. Be proactive in working independently while also thriving in a team-based environment with other Client Service Specialists Keep up to date on new features and products to maximize value for clients Engage in upselling and customer retention activities, utilizing BambooHR strategies to enhance customer satisfaction and loyalty Do your best, focused work, from 9 am to 6 pm, Monday through Friday (no nights or weekends!) What You Need to Get the Job Done You're available for in-office training during your training (which takes approx. 3-4 weeks, dependent on performance) Able to work in- office at least three days a week. When at home, have a dedicated at-home workspace, free from distraction with high-speed, reliable internet You have 1-2 years of relevant customer service or technical troubleshooting experience, with a strong ability to deliver exceptional customer care, take initiative, and exceed client expectations. You have excellent interpersonal communication with clients and co-workers You have talked with customers over the phone, demonstrating a passion for customer care and championing high levels of client satisfaction. You have strong attention to detail and the ability to work in a fast-paced environment You're able to break down complex problems and explain them in a clear and simple way You’re articulate and concise in both written (type 40+ words per minute) and oral English communication Demonstrate strong resiliency and the ability to work through difficult situations, thriving in a metric-oriented environment and consistently achieving goals and milestones both during training and throughout the role. What You'll Love About Us A Great Company Culture that has been recognized by multiple organizations like Inc , and Salt Lake Tribune Comprehensive health, life, and disability insurance Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off…