Client Service Representative

**Client Service Representative (CSR)** Presidio Way Pet Hospital | **San Francisco, CA** Full-time | Primary Care **Love animals? Love helping people and being the friendly face of a team that genuinely enjoys what they do? We’d love to meet you!** Do you thrive on supporting pet owners and ensuring their experience at the veterinary clinic is smooth and positive? Join our dedicated team as a **Client Service Representative (CSR)**, where your communication skills, organization, and enthusiasm will make a lasting difference for pets and their families. We’re looking for someone with heart, professionalism, and a drive to shine in a role where you can truly impact the client experience. **Schedule** - Weekly rotation: 8am-6pm - - Monday, Tuesday, Wednesday, Thursday - Monday, Tuesday, Wednesday, Saturday **🐾 What You'll Do** - Be the first point of contact for clients, welcoming them in-person, over the phone, and via email, with warmth and professionalism - Schedule appointments, surgeries, dental procedures, and follow-ups, ensuring smooth workflow for veterinarians and staff - Educate clients on preventive care, treatment plans, and hospital services while maintaining accurate client and patient records - Coordinate patient admissions, discharges, and in-hospital care updates, ensuring seamless communication between clients and clinical staff - Support billing, invoicing, and payment processing while answering client questions about services and fees - Collaborate with veterinarians, RVTs, and assistants to ensure a positive, efficient, and organized clinic environment **🐾 Our Facilities** - **Primary Care** - **Emergency** - **Surgical Suite** - **Dental Suite** - **Diagnostics** - **Specialized Equipment** **🐾 Benefits** - Shared **impact bonus** resulting from hospital profitability 💸 - **50% discounts on care for all teammate pets** \*exclusions apply + free clinical exams🐾 - Comprehensive **medical (virtual care included), dental, and vision insurance** to support your health while you care for theirs - **401(k)** with 100% company match up to 4% - Health and Dependent Care **FSA/HSA accounts** to maximize your tax savings and healthcare flexibility - **Employer-paid life and AD&D insurance** to protect what matters most - **Short-term and long-term disability coverage** to protect your income if life throws you a curveball. - **Comprehensive Employee Assistance Program** providing **free** mental health counseling, legal and financial consultations, and family support services **available 24/7 for you and your loved ones**. - Company provided access to **Calm app** and **Talkspace** therapy services - **Paid time off, sick leave, and paid holidays** to support your work-life balance - **Consistent growth opportunities** to advance your career - **Annual engagement surveys** so your voice shapes our workplace culture and policies - Annual event to celebrate and recognize our wonderful teams 🎉 **Ready to grow your skills in a welcoming, upbeat hospital?** Apply today and become a part of the Presidio Way Pet Hospital family!