Client Service Representative

COMPANY OVERVIEW Global TekMed Holdings is dedicated to simplifying the intricate processes faced by Veterans through innovative technology and exceptional service. We take pride in honoring all Veterans by providing an unparalleled client experience and acting as their reliable partner in navigating complex procedures with skill and efficiency. POSITION OVERVIEW As a pivotal part of our mission, you'll be responsible for assisting our clients, guiding and supporting them throughout their journey with us. This isn't about sales, it's about service. Ensuring our clients feel heard, valued, and understood is at the heart of your role. SUPERVISORY RESPONSIBILITIES: None ESSENTIAL DUTIES & RESPONSIBILITIES: - Providing exceptional client experiences at every touchpoint. - Maintaining detailed and accurate client records within our CRM. - Showcasing an adeptness in understanding medical records, billing, and filing. - Assisting with the seamless flow of documents, processes, and strategies for client success. - Collaborating closely with cross-functional teams to enhance our service offerings. - Other duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES: - Experience in medical records, medical billing, or filing is a significant plus. - Strong attention to detail and a history of impeccable follow-up. - Excellent communication skills, both written and verbal. - Basic knowledge of accounting principles. - Proficiency in Microsoft Office, especially Excel. EDUCATION & EXPERIENCE While a HS Diploma or equivalency is welcome, what matters most to us is your character. Can you read and write in English? Communicate efficiently? Most importantly, are you eager to learn, grow, and passionately serve every single day? That's what we seek. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT: - Prolonged periods of standing or sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. - Must be available to work weekends **BENEFITS:** - 401(k) Plan - Medical Insurance - Paid Holidays - Paid Time off - Private Gym We are an Equal Opportunity Employer Global TekMed Companies (GTM) is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.