Client Service Associate

SPS Global is seeking a Client Services Associate who thrives in a fast-paced office environment and takes pride in delivering operational excellence. This role supports day-to-day mail services, business service center operations, workplace support, and front-of-house backup — ensuring employees and clients experience a smooth, professional, and well-organized environment every day. Responsibilities You will be responsible for maintaining high-performing workplace operations across several core areas: Mail & Shipping Operations Receive and process inbound mail and packages Log deliveries into chain-of-custody tracking software Distribute mail/packages promptly to employees Manage outgoing mail and shipping transactions Notify employees of deliveries Serve as point of contact for mail and package inquiries Accuracy, timeliness, and accountability are critical in this function. Business Service Center Support Monitor and maintain multi-function copy/print devices Replenish toner and paper daily Assist with copy/print requests Submit work orders when equipment requires service Maintain a neat and organized service center area Your attention to detail keeps business operations uninterrupted. Workplace & Pantry Support Monitor and replenish office supplies (paper, pens, toner, etc.) Restock pantry items (snacks, beverages, coffee areas) Maintain client breakrooms and kitchen areas Service barista stations and meeting spaces Presentation matters — you ensure spaces remain stocked, clean, and client-ready. Front Office & Facilities Support Provide backup reception/concierge coverage as needed Set up meeting rooms, conference spaces, and events Assist with building occupant moves Perform light maintenance and cleaning tasks You help create a polished and welcoming workplace experience. What Success Looks Like Employees receive prompt, courteous, professional service Mail and shipping are processed accurately and on time Office equipment remains operational and stocked Workplace spaces are organized and presentation-ready During downtime, you proactively identify ways to add value What We’re Looking For Strong customer service mindset (5-star service standard) High attention to detail and reliability Ability to manage multiple operational tasks simultaneously Professional communication skills Self-starter attitude with a proactive approach Why This Role Matters This position is central to daily business continuity. When mail flows correctly, equipment works, spaces are stocked, and service is seamless — productivity stays high and clients remain confident. If you take pride in being the dependable professional who keeps everything running smoothly, we encourage you to apply. WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason. Bonuses: Are available for employee and client referrals for current employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/we…