Client Service Associate (Mail & Shipping/Receiving)

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Schedule: Monday–Friday | 8:00 AM – 5:00 PM Keep Operations Running Smoothly Behind the Scenes If you’re hands-on, organized, and thrive in a fast-paced environment, this role is for you. As a Client Services Associate , you’ll support daily office operations through mail handling, print services, and workplace coordination. From managing deliveries to maintaining essential supplies, your work ensures the office runs efficiently and teams have what they need to stay productive. Why This Role Matters This role plays a key part in maintaining the flow of daily operations. By ensuring accurate mail distribution, timely processing of requests, and well-managed workspaces, you help create a reliable and efficient environment. What You’ll Do Mail & Shipping Operations Receive, sort, and distribute inbound mail and packages . Process outgoing shipments using postage and shipping systems. Track deliveries and maintain accurate records using scanning tools and tracking systems . Respond to inquiries related to mail and package status. Print & Office Support Fulfill basic print and document requests . Provide light support for copier equipment , including toner replacement and upkeep. Workplace & Inventory Support Monitor and replenish paper and office supplies in copy/mail areas . Maintain clean, organized mailrooms and service areas . Assist with meeting room setups, office moves, and workplace support tasks as needed Operational Support Communicate with employees regarding deliveries and service requests. Crosstrain across mailroom functions and support additional operational needs. Follow all safety, security, and company procedures . Assist with additional tasks as assigned. What You Bring Strong communication and customer service skills Ability to work independently and stay organized Familiarity with shipping/receiving processes (preferred) Comfort using basic office systems and Microsoft Office Hands-on, reliable, and adaptable in a dynamic environment Qualifications High school diploma or equivalent required 2+ years of relevant experience preferred Experience with handheld scanners, pallet jacks, or carts (preferred) Ability to work assigned hours, including occasional overtime Physical Requirements Ability to lift and move packages (20–40 lbs. frequently; up to 60 lbs. with carts) Ability to stand, walk, bend, and move throughout the day Comfortable working in varying environmental conditions Ability to perform manual tasks and operate office equipment Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $19.50 — $21.50 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason. Bonuses: Are available for employee and client referrals for current employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. Note: Please inquire with th…