Client Relations Specialist

## Description The Client Relations Specialist plays a critical role in managing the full customer lifecycle, serving as a primary point of coordination from initial quotation through final settlement and invoicing. This position supports all Amlon Group businesses through a centralized service model, ensuring accurate documentation, seamless onboarding, effective communication, and timely resolution of customer needs. Working closely with Sales, Operations, Accounting, and Logistics, the Client Relations Specialist helps drive operational efficiency, regulatory compliance, and a high standard of customer satisfaction across all interactions. # Key Position Activities · Customer On-Boarding o Work with sales to communicate and obtain required information and documentation o Work with Accounting on Customer system(s) set up (NetSuite/Navision/QuickBooks) o Ensure timely onboarding · Customer Quotations o Generate formal quotations/terms for all customers o Ensure new customers and/or new deals are properly quoted and documented with the CRM system (HubSpot) and Contract Folders · Material Receipt Confirmation Management o Enter required information to create contract orders for all work performed (Navision RT Numbers) o Ensure NetSuite profiles are approved at time of contract creation o Ensure all items are priced and accurate (Navision) according to the latest customer quotations o Create and maintain the Contract folders prior to Settlement (Hardcopy and Sharepoint) o Communicate effectively with other departments · Discrepancy Resolution o Communicate discrepancies with customers as needed o Work with operations to resolve discrepancy in a timely fashion o Ensure that any applicable discrepancy surcharges charges are captured for the settlement o Ensure any changes to a UHWM or BOL are communicated and approved by the Generator · Outbound Logistics o Plan, schedule, and coordinate all domestic outbound shipments to ensure timely delivery to customers and Vendors. o Partner with the Amlon corporate office to coordinate international shipments, providing complete and accurate documentation. o Communicate shipment details to vendors and customers, including expected delivery dates, tracking information, and any potential delays · Profile Management o Obtain required information to complete new profiles from customers and sales representatives (Site Information, Billing Information, Material Information) o Review profiles for accuracy and completeness o Validate Generator (Site) regulatory information (EPA and State) o Enter profile information into the appropriate operating system (NetSuite) for submission and approval o Actively recertify profiles set to expire in the next 60 days · Customer Notifications o Material Receipt Confirmations o Customer Weight Settlements o JM Settlement Reports o Certificates of recycling, destruction or disposal · Customer Contact Management o Act as a point of contact for customers to resolve issues, answer questions and provide requested information · Other Related Duties and Responsibilities o Contract folder management o Task management (HubSpot) o Ad-hoc system reports as needed o Other customer-related support duties as directed # **Experience** - Post-secondary education is preferred but not required. - Previous experience in customer service organization in waste industry - Knowledge of customer service and customer satisfaction theory. - 1+ years of experience with CRM systems such as HubSpot, Microsoft Dynamics, or NetSuite **Skill Requirements** - Proactively engage in natural verbal and written interaction with customers - Works and communicates effectively with all levels of the company - Computer skills and the ability to share information in our systems (HubSpot, Navision, NetSuite, MS Office Suite) effectively - Multi-tasking individual who manages multiple functions simultaneously - Autonomous, self-starter - Ability to establish priorities and proceed with objectives - Custome…