Client Patient Coordinator, Internal Medicine

## **Client Patient Coordinator, Internal Medicine** **$18- $20/hr.| +$2/hr. Overnight past 6pm| Houston, TX** ## If you’re a highly organized, compassionate, and energetic individual with exceptional communication skills, we want you to join our internal medicine team at **Gulf Coast Veterinary Specialists (GCVS)** as a **Client Patient Coordinator (CPC)**! **Gulf Coast Veterinary Specialists (GCVS)** is a leader in specialized care for companion animals, known for excellence and collaboration with the veterinary community. Our state-of-the-art facility and expert team provide top-tier care across a range of specialties, including emergency, cardiology, oncology, neurology, surgery, and more. Join us and make a difference in the lives of pets and their families every day. **Compensation:** - **$18 - $20/hr.,** based on experience - **$2/hr.** Overnight differential after 6pm **Full-Time Benefits Include:** - 401(k) with matching - Health, Dental, and Vision insurance - Health Savings Account (HSA) / Flexible Spending Account (FSA) - Life and Disability insurance - Paid Time Off (PTO) and Holidays - Employee Assistance Program and Discounts (including Pet Discount) - Professional development and tuition assistance - Uniform stipend - Retirement plan **Schedule:** - **Full-Time** - Monday, Tuesday, Wednesday, Friday **Job Description:** The **Client Patient Coordinator (CPC)** is responsible for maintaining clear communication between the doctor, client, and clinical staff. This includes providing daily financial and medical updates for all in-hospital patients, fielding client phone calls and questions, and ensuring the organized flow of patient records. The CPC also manages the doctor’s appointment schedule, coordinates procedures, and oversees patient treatments. The individual in this role must be friendly, professional, and courteous, and able to handle multiple tasks and frequent interruptions. This position requires a highly organized and dependable person who can navigate challenging situations with positive energy. Strong client communication skills are essential. The CPC must be willing to go above and beyond for clients and maintain a consistent “can-do” attitude. **What You’ll Do:** - **Communication:** Act as the bridge between doctors and clients, providing updates on medical and financial matters, answering questions, and addressing concerns with empathy and professionalism. - **Appointment Management:** Organize and schedule appointments, procedures, and treatments while ensuring all records and materials are ready for consultations. - **Client Interaction:** Welcome clients and their pets warmly, collect detailed patient histories, and assist during examinations and diagnostics. - **Patient Care Support**: Help with patient restraint, transport, and minor procedures, ensuring comfort and safety for both pets and staff. - **Administrative Duties:** Handle invoicing, documentation, filing, and record maintenance with accuracy and efficiency. - **Education and Advocacy**: Educate clients on postoperative care, medication instructions, and at-home treatment plans while advocating for the best outcomes for their pets. - **Crisis Management:** Tackle challenging situations with grace, positivity, and a “Can Do” attitude. **Responsibilities:** - Serve as the primary point of contact for clients by providing patient status updates, financial estimates, treatment authorizations, and discharge instructions. - Admit and discharge patients, coordinate client communications, process invoices and payments, fill prescriptions, maintain medical records, and support patient care and treatment workflows. - Collaborate with doctors, technicians, referring veterinarians, pharmacies, and external service providers to ensure seamless patient care and an exceptional client experience. - Review treatment plans, medications, and hospital documentation for accuracy, obtain client approvals for recommended services, and facilitate timel…