Client Partner, Cialfo

What This Role Is Across Southeast Asia, school counselors are the single point of contact between a student's ambition and the university system that will decide their future. Most of them are doing this work manually — tracking hundreds of applications in spreadsheets, chasing document deadlines by email, and making recommendations without the data to back them. When that system breaks down, it isn't a productivity problem. It's a missed deadline that closes a door a student spent years working toward. Cialfo exists to close that gap, and how well that gap gets closed depends on two things happening at once: schools already on the platform getting real value out of it, and new schools discovering that this is the platform their counseling team actually needs. That is what this role owns. You are the person a portfolio of high schools across Southeast Asia trusts to make Cialfo work for them, and you are also the person who walks into a school that has never heard of Cialfo and makes the case for why that should change. Saige, our AI layer, is live, and part of what you own is making sure both existing and new schools actually adopt it rather than let it sit unused. You own the renewal and growth of an existing book of schools, and the identification and close of new ones, across the region — in roughly equal measure. What Makes This Role Different Most account management roles in EdTech ask you to defend a territory. Most new-business roles ask you to build one from nothing. This role asks you to do both at once — which means you never fully switch off the instinct that wins new logos, and you never fully switch off the instinct that keeps existing ones. The Manifest ecosystem gives you something a standalone vendor doesn't have: when a school's ambitions extend beyond counseling — university outreach or student placement pathways — you can point to Explore or Kaaiser as part of the same infrastructure, rather than referring the school elsewhere. That's true whether you're renewing a five-year client or closing a first-time one. No competitor in this market holds that full arc. The broader overseas education industry is contracting. Cialfo is growing. That gap is the argument for why now is the right time to be inside a school's counseling office, not outside it. What You Own Existing school relationships across Southeast Asia Own the renewal and health of a defined portfolio of high school accounts Build direct relationships with counselors, IT teams, and school leadership — not just your primary point of contact Identify and resolve account risk before it becomes churn New school acquisition across Southeast Asia Build and work a pipeline of prospective schools across the region Own the full sales cycle from first conversation to signed contract Translate Cialfo's platform value into terms that land with a counseling team meeting it for the first time Onboarding and platform adoption Lead onboarding and training tailored to each stakeholder group, from counselors to senior leadership, whether the school is new or renewing Drive adoption of Saige and other newer product features against each school's actual counseling workflow Ensure every stakeholder group understands the platform well enough to rely on it during peak application season Account growth and expansion Build account-specific growth plans using engagement and outcome data, not general upsell targets Identify where a school's needs extend into other parts of the Manifest ecosystem and translate that into commercial opportunity Present renewal and expansion proposals with the credibility of someone who has actually used the data Client operations Keep account records, interaction history, and pipeline status current in the CRM Translate recurring client feedback into structured input for the product team What Success Looks Like The markers below reflect where the Cialfo Southeast Asia client success and growth function is today. We'll calibrate the specifics onc…