Client Operations Supervisor

We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (People@Barrys.com). Barry’s is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices. As a Client Operations Supervisor, you’ll be the first contact for Barry’s, leading best in class Hospitality and execution of daily operations. You will support the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, upholding brand standards and maintaining all studio facilities. You will lead hospitality, assist clients with class selections, membership queries, Fuel Bar orders and retail. Your passion for customer service and building a strong Barry’s community sets you apart from the rest. **Key Responsibilities:** - Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures - Support management of studio staff on duty - Develop effective and cooperative relationships with clients/staff - Support the S/GM and AGM with studio Marketing strategy. This may include: - Acquisition tactics - Client and community initiatives - Studio and team engagement - Corporate lead generation and outreach - Assist with fuel bar and retail inventory control and counts - Partner with S/GM and AGM to support the implementation and execution of all hospitality processes, ensuring all team members have been consistently trained and their skills are continuously developed - Train and provide ongoing development to team members in service of ensuring a consistent client experience and upholding our mission, vision, values, and hospitality standards - Oversee milestone, loyalty, and surprise and delight program implementation and execution in studio, celebrating special events with regularity, in accordance with guidelines to drive community and retention **Manage studio systems:** - Zendesk - Brandbot - Ensure all client matters are properly and swiftly resolved or escalated, and ensure consistent and adequate follow through to all client inquiries - Assess client needs, maintain quality standards for services, and evaluate client satisfaction while communicating any studio promotions and/or special events - Lead with prompt and effective internal and external communication Maintaining brand standards and all studio facilities responsibilities including but not limited to: - Laundry, Red Room maintenance, Locker Room cleaning, overall studio cleanliness - In partnership with S/GM, AGM or Facilities Lead carry out weekly studio facilities walk-throughs and audits - Retail and Fuel Bar customer service delivery…