Client Lead

Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com . VML Luxembourg VML Luxembourg is one of the leading Amazon consulting agencies in Europe. Offering 360° services for Amazon, we have a diverse range of products and services in various sectors to ensure long-term sales growth, ranging from creating multilingual content and listings to all aspects of advertising, including sales promotion, PPC and programmatic campaigns. We are part of WPP, the world’s largest digital media agency, and manage WPP’s European Center of Excellence for Amazon (ACE) dedicated to maximising performance, driving sales and building brands on the Amazon platform. The opportunity: We are seeking a dynamic and experienced Client Lead for EMEA. This role is focused on delivering exceptional client service at the most senior levels while driving transformative growth across markets. As the primary senior contact for key clients, you will own the strategic vision, relationship development, and commercial growth agenda, working closely with Project Managers and cross-functional teams to deliver excellence. You will be at the forefront of building deeper and broader client engagements, advancing the adoption of new capabilities, and unlocking multi-market opportunities. Given the matrix style of Commerce, this role will act as a bridge between client leadership, commercial, and creative teams when developing our Marketplace and wider commerce capability. This role will be pivotal in shaping and delivering the vision for connected brands through VML, with a focus on capability building, collaboration, and market enablement to achieve transformative growth. What you’ll be doing: Strategic Partnership & Growth Leadership: Own and grow senior-level client relationships, acting as a trusted advisor to C‑suite and executive stakeholders. Shape and lead long-term client growth strategies, ensuring alignment with both client objectives and VML’s vision. Drive multi-market growth by identifying and unlocking new opportunities across regions and service lines. Partner with the WPP network to create market-leading, contract-winning proposals for current and prospective clients. Ensure strategic reporting and insight delivery, maintaining full ownership of the client reporting process and its quality. Business Development & Senior Stakeholder Engagement: Lead high-impact presentations and strategic discussions with senior client stakeholders, influencing decision-making and securing new investment. Oversee and guide RFP responses, ensuring they reflect strategic insight and competitive advantage. Negotiate con…