Client Experience Coordinator

ABOUT SOTHEBY'S Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City. JOB DESCRIPTION ROLE: Client Experience Coordinator ABOUT SOTHEBY’S Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative. THE ROLE To manage exceptional post sale client service for a portfolio of sale(s): to oversee and to provide ownership for all post sale activities from the auction through to payment and shipping or collection on behalf of all internal and external clients. RESPONSIBILITIES Assist Buyers and Sellers through the Post-Sale process Ensure post-auction process and service level agreements (SLAs) are delivered in a timely and professional manner Facilitate and process post sale transactions, including but not limited to invoicing, payments, post auction sales and seller property returns Issue timely and accurate client communications Coordinate client shipments/ post sale functions, including obtaining shipping quotes, arranging deliveries, property collection appointments, ensuring seamless coordination throughout post sale process Ensure financial transactions comply with corporate governance Partner with other business areas to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction Work with the Specialist departments to action and follow up on shipping and collection recommendations for unsold property Facilitate temporary releases of purchases for 3 rd party services Manage property releases for non-sale inventory Participate in project work as requested by Head of Department IDEAL EXPERIENCE & COMPETENCIES Excellent client service skills, with demonstrated capability in active listening, empathy, service recovery and patience Calm demeanor, especially under pressure Good numeracy skills. Experience with basic bookkeeping is an advantage Well presented with a friendly, enthusiastic and welcoming disposition Exceptional oral and written communication skills Logical and practical thinking, with excellent resourcefulness and problem-solving skills Strong organizational skills and follow through Highest standard of confidentiality, discretion and work ethic Ability to work both independently and on a team Multi-lingual skills a plus Prior experience with SAP is desirable This is a Hybrid Role, with 3-4 days a week in office. The proposed budget for this position is $50,000 - $54,000 plus OT. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitiv…