Client Director - Northeast

## Company Description As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly. This is a rare opportunity to sell into a market that is still expanding, highly relevant to every CIO, and increasingly central to how enterprises think about productivity, AI adoption, employee experience, and operational efficiency. Nexthink has been recognized as a category creator and global leader in DEX, with recent investment activity valuing the company at $3 billion. #LI-Remote ## Job Description As a **Client Director - Northeast** you will own Nexthink's most important and complex enterprise relationships. This is not a traditional account management role. You are the executive face of Nexthink to a defined portfolio of marquee accounts — driving renewals, expanding platform adoption, and building the kind of multi-threaded, CxO-level relationships that create lasting customer loyalty and significant revenue growth. You will be the one connecting Nexthink's capabilities to what matters most to your clients: reducing IT costs, improving employee productivity, and protecting the digital workplace at scale. If you are an enterprise sales leader who thrives on complexity, operates naturally at the executive level, and knows how to turn a strong renewal into a transformative partnership — this role was designed for you. **Must be located within the sales territory in any of the following states: MA, NH, RI, ME, VT, CT, NY or NJ.** What You'll Own - **Executive Relationship Management** — Build and deepen multi-level relationships within your assigned accounts, from IT and service desk teams all the way to CIO and C-suite. You are the trusted advisor your clients call when they have a problem or an opportunity. - **Account Growth and Expansion** — Develop and execute strategic account plans that drive license expansion, professional services adoption, and renewal excellence. You set the commercial direction for your portfolio and are accountable for the results. - **Strategic Value Delivery** — Partner with your clients to build a clear, outcomes-driven roadmap that aligns Nexthink's platform to their business priorities. You don't just renew contracts — you help customers realize measurable value. - **Virtual Team Leadership** — Orchestrate internal Nexthink resources across functions and geographies to deliver an outstanding client experience. You set the tone, lead the strategy, and hold everyone accountable to the customer's success. - **Global Account Development** — Manage worldwide deployment and development of your assigned accounts, including coordinating resources across regions to ensure consistent, high-impact engagement. - **Financial Performance** — Own your book of business. You are responsible for achieving targets across licenses, renewals, and professional services — with full visibility and accountability for the commercial health of your portfolio. ## Qualifications **Experience** - 10+ years of enterprise technology sales or account leadership, with a track record of consistently exceeding multi-million dollar revenue targets - 2+ years in a Client Director, Strategic Account Executive, or equivalent role managing and growing large, complex enterprise accounts - Direct experience in IT Service Management, IT Operations Management, Digital Employee Experience, or adjacent enterprise software categories - Demonstrated success engaging and infl…