Client Delivery Director (Creative Production) - Luxury Watch Maker

About WPP Production We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com . A Hybrid working model We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. What does a Client Delivery Director do at WPP Production? The Client Delivery Director is responsible for the overall client relationship, commercial performance and successful delivery for our Luxury Watch Maker's Creative Production business area. This role owns the strategic client partnership for Creative Production while ensuring operational excellence through Business Directors and the Project Director. Working closely with the Managing Director on account growth and the Operations Director on governance, this role ensures delivery remains commercially successful, operationally efficient and aligned with the Luxury Watch Brand's quality expectations. As the senior Creative Production lead, the Client Delivery Director provides strategic direction, commercial ownership and executive client leadership while driving collaboration across Creative Production, Deployment, Creative Excellence, Operations and specialist teams. Key Responsibilities Client Leadership & Account Ownership Own the senior day-to-day client relationship for the Luxury Watch Makers Creative Production business. Build trusted partnerships with senior client stakeholders, ensuring high levels of client satisfaction. Represent Creative Production within the clients leadership team and escalate strategic matters to the Managing Director where appropriate. Lead Monthly, Quarterly and Annual Business Reviews, presenting commercial performance, KPIs, account roadmap and continuous improvement initiatives. Commercial Ownership Own the commercial performance of the Creative Production department, including forecasting, revenue performance, Scope of Work evolution and financial health. Identify commercial opportunities, support account growth and contribute to strategic account planning. Partner with Finance and Operations to ensure accurate forecasting, reporting and commercial governance. Delivery Leadership Own successful delivery across the Creative Production function through Business Directors and Senior Account Directors, ensuring work is delivered on time, on budget and to the clients quality standards. Provide senior client escalation for commercial priorities, delivery risks and account performance. Ensure consistent delivery standards, governance and ways of working across the department. Operational Governance Partner closely with the Project Director to ensure operational excellence across governance, resource planning, reporting, delivery standards and process optimisation. Work with the Operations Director to establish KPIs, governance frameworks, reporting and continuous improvement initiatives. Support implementation of operational improvements whil…