Client Community Manager - Remote, Part-time.

**Client Community Manager (Remote, Part Time – 22.5 hours a week, flexible on work pattern)** EU based **We're Terminalfour. Nice to Meet You.** We're a digital engagement and web content management platform built for higher education. For over two decades, we've helped universities and colleges get more from their websites, digital campaigns, and alumni fundraising. That work now reaches over 32,000 higher education websites and 250+ institutions worldwide. We're the leading provider in the UK and Ireland and growing across North America. The team is fully remote, spread across Europe, North America, and Australia. **Working here** Remote work: The role is fully remote. We'll help set up your home office, laptop, monitor, desk, and so on, or you can use your own equipment under our Bring Your Own Device option. Training: We cover the cost of AWS training and certification. Leave: 30 days annual leave, plus flexible working hours. Wellbeing: An Employee Assistance Programme and Wellbeing platform, available to you and your family. **The Role** We work with hundreds of universities and colleges, and many have been with us for years. What we have never had is someone whose actual job is to keep those customers engaged between renewals. That is this role. You will run our client community day to day: the Slack channel, a regular programme of webinars showing customers the features they already have, user meetups, and our user conference. You will be the person who organises all of it, and just as importantly, the person who shows up and makes it happen. This is a hands on, doing role. You will be running the webinars yourself, booking the venues, lining up the speakers and being a daily presence in the community. It is about rallying people together and getting things done, not writing strategy decks about it. The title says Manager, but the day job is doing. You will be the first dedicated hire in a small customer engagement team we are building, so there is real room to grow as the team takes shape. We are particularly looking for someone who has thrived in a smaller, fast moving company, where being practical, self directed and happy to just get on with things matters more than slotting into a big corporate machine. This role will suit someone who likes being in the middle of things, bringing people together and making events happen, in a smaller company where initiative and hands on delivery matter more than process. **Key Responsibilities** ***Community and member engagement*** - Run the client Slack community day to day: welcome new members, keep the conversation moving, answer questions or route them to the right person, and make it somewhere clients want to come back to - Connect clients who are working on similar problems so they learn from each other - Be a consistent, recognisable presence so the community feels personal rather than corporate - Listen to what clients are telling us and get it back to the right people internally ***Webinars and online sessions*** - Plan and run a regular webinar programme focused on features clients already have but may not be using - Line up speakers, including clients themselves, and help them prepare to present well - Handle all the logistics: scheduling, invitations, the platform, running the session live, and the follow up afterwards - Build a calendar clients can rely on, rather than one off sessions ***User meetups and the user conference*** - Organise user meetups and our annual user conference from start to finish - Own the practical detail: venue, agenda, speakers, registration, communications, and coordination on the day - Travel to events and be on the ground to make sure they run well - Follow up after every event to keep the momentum going ***Working with the rest of the business*** - Work closely with product, support and sales so the programme reflects what clients actually need - Make sure the feedback you gather through the community feeds back into the product - Hel…