Client Care Technician - Office Support

**Wings Recovery is hiring for an Office Support - Client Care Technician in Carlsbad, CA!** **Primary Purpose and Function** The Client Care Technician (CCT) – Office Support is responsible for providing administrative support, and direct service to clients, and for supporting the smooth day-to-day operation of the program. The Client Care Technician – Office Support also provides administrative support for the multidisciplinary team (Treatment Team). **Minimum Qualifications** -  Attainment of at least 18 years of age -  High School Diploma or GED is required; Bachelor’s degree in psychology, Social Work, or other Health Related Field preferred. -  A minimum of one year of full-time experience, or its part-time equivalent, working in a behavioral health setting. -  Experience in residential recovery program preferred. -  Proficient computer skills and ability to use various software programs. -  Ability to multi-task in a fast-paced work environment -  Demonstrated ability to work independently and as a team player. -  Excellent communication skills both oral and written. -  Valid driver’s license, clean driving record and personal automobile insurance. Hiring is contingent upon receiving DOJ/FBI fingerprint clearance or an exemption, a submission of a signed Criminal Record Statement (LIC 508), a TB test, and clearance on an employment physical. -  Current CPR/First Aid **Essential Functions and Responsibilities** - Provides assistance in scheduling and filing client intake information. - Maintain and update client records, including identifying, and retrieving any missing information. - Assists with the scheduling for client transportation and transportation calendar. - Support inter-departmental communications within Wings Recovery. - Welcome clients and visitors, providing a warm and supportive environment. - Answer incoming calls, respond to inquiries, and direct calls to appropriate staff members. - Assist CCT management team with daily operations to ensure smooth functioning. - Monitor and order office supplies, ensuring that the front desk is well-stocked. - Provide client transportation and support, as needed, to medical appointments, recreational outings, when necessary. - Provide direct client care and effective crisis intervention. - Relay important messages between clients and clinical team, and management promptly. - Adhere to confidentiality policies and procedures to protect client information. - Be aware of emergency procedures and assist in crisis situations, directing clients to the appropriate resources. - Support clients in accessing community resources. - Demonstrate active listening skills. - Utilize individualized approach to client services. - Prioritize daily tasks and perform effectively. - Complete at least 20 hours of continuing education per year in areas relating to mental health and the care of the mentally ill. - Maintain appropriate boundaries with clients. - Performs in an ethical manner according to the program’s policies and procedures. - Adheres to program’s policies and procedures. - Attends required trainings. - Provide proper notification of absence and tardiness in accordance with Wings Recovery Employee Handbook. - Be flexible in accepting assignments. - Follow programs procedures on vehicle and property maintenance. - Follows all program safety rules and transportation requirements. - Performs other related duties as assigned. **Physical Demands** - These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. - Ability to occasionally lift and/or move up to 50 pounds. - Specific vision abilities for this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. - Ability to regularly sit; use hands to finger, h…