Client Care Supervisor (House East)

**Client Care Coordinator Supervisor** **** **PRIMARY FUNCTION/PURPOSE:** Supervise the delivery of services provided by Client Care Coordinators (Social Workers) to enhance existing services to homeless families. This includes the completion of a thorough assessment, and the development and completion of a bio-psychosocial for each family upon intake, crisis intervention, counseling, client advocacy, and referrals to government and/or community-based resources. If needed, this individual will ensure that recommendations of achievable goals be implemented on each family’s service plan, leading to permanent housing, and strengthening the overall permanency outcome for clients in shelter. This is for the House East, a family shelter, located in New York, NY. **MINIMUM QUALIFICATIONS:** - Must be a Licensed Clinical Social Worker (LCSW) in the state of New York upon hire or within three (3) months of hire - Minimum of 3-5 years of experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services - At least two years of supervisory experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services - Knowledge in three or more of the following areas: 1. Experience in supervision of social workers 2. Experience in client assessment, service plan development, and case management 3. Child and adolescent development 4. Parent-child relationships, family dynamics, and diagnostic classifications 5. Mental health and Emotional/Behavior health 6. Child Welfare policies and procedures 7. Government Entitlements: TANF, Social Security, Medicare etc. 8. Knowledge and experience working with diverse cultures and ethnicities 9. Expertise in strengths-based, solution-focused, and family-centered practice 10. Experience facilitating groups for adults 11. Proficiency in Spanish a plus 12. Excellent oral and written communication skills coupled with strong interpersonal skills 13. Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe **PRIMARY RESPONSIBILITIES:** 1. Manage and supervise a team of Client Care Coordinators to develop a team of skilled professional staff, including recruitment, training, supervision, evaluation, and staff scheduling to achieve the objectives of both CRF and Agency Funders 2. Guide client care coordinators in the development, implementation, and achievement of program goals 3. Handle administrative, operational, and programmatic issues that might affect client care coordinator staff 4. Assign cases to client care coordinators for newly admitted clients to be assessed immediately upon admission and managed throughout shelter stay 5. Ensure the timely completion of comprehensive bio psychosocial assessments for each client to understand strengths and service needs 6. Work effectively as a part of a multi-disciplinary team to enhance client engagement and the delivery of quality service 7. Enhance the delivery and coordination of mental health and related services to clients in shelter 8. Ensure that Client Care Coordinator reports are clearly written and capture assessment findings and recommendations 9. Confer and consult with professional and technical personnel in implementing a multidisciplinary approach to client care and well-being 10. Ensure that Client Care Coordinators are providing short-term counseling, outreach services, crisis intervention, risk assessment, safety planning, and psycho-education for clients 11. Collaborate with ACS and/or prevention services agencies, and participate in conferences to advocate on behalf of clients as needed 12. Ensure that Client Care Coordinators are providing clients with appropriate referrals and linkages between mental health providers, government agencies, and other related community-based services as needed 13. Serve as agency/program liaison between DHS, government agencies, community-based organizations and/or g…