Client Care Coordinator - Internal Medicine

Description: Are you a compassionate, organized, and detail-oriented professional with a passion for animal care? Pieper Veterinary in Middletown, CT is seeking a dedicated Client Care Coordinator (CCC) to support our Internal Medicine Department. The client experience begins at the front desk, and we are committed to creating an environment where both pets and their people feel supported, respected, and cared for from the moment they arrive. Our vision is simple yet powerful: to strengthen our community by improving the health, well-being, and happiness of the animals and the people who love them. What to Expect: Environment of Collaboration: Our VECCS Level 1 Certified Hospital includes specialists in Emergency & Critical Care, Neurology, Internal Medicine, Radiology, Oncology, Surgery, and Exotics and a full staff of experienced Emergency and Primary Care Veterinarians. With the support of their technicians, assistants, and liaisons the hospital teams work closely together to deliver the highest quality of care. Career Advancement: We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things, you can expect to be promoted from within. Commitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, and any mentoring available to support and achieve your career goals! Environment of Belonging: With so many specialties at your fingertips, it's easy to find where you fit. We also promote an environment of inclusivity so that everyone feels welcome. About You: We strongly believe that veterinary medicine is a team sport, and our ideal candidate is someone who feels the same. Communication is key in our industry, and we are looking for people who navigate both client and interpersonal communication with skill and ease. As a Client Care Coordinator within our Internal Medicine department, you will play a vital role in delivering an exceptional client and patient experience from the first point of contact through discharge and follow-up care. Serving as the primary liaison between clients, referring veterinarians, doctors, and the medical team, you will provide concierge-level support while ensuring clear, timely, and accurate communication throughout every stage of the patient's visit. In this role, you will coordinate complex clinical and administrative workflows, advocate for clients, and help facilitate seamless communication between the Internal Medicine team and the front desk to ensure questions are addressed promptly and delays are minimized. The ideal candidate combines strong organizational skills, advanced medical knowledge, exceptional communication, and a compassionate, client-focused approach to support the highest standard of specialty patient care. Clinical & Technical Support Manage the Internal Medicine email inbox, including all technician-related inquiries, record requests, prescription needs, and medical updates. Coordinate specialized medication and treatment orders, including chronic disease management therapies, long-term prescriptions, or specialty diagnostics. Guide clients through complex treatment plans, including medication changes, home-care instructions, monitoring expectations, and long-term disease management. Serve as the primary resource for client questions regarding common Internal Medicine conditions and for interpreting treatment protocols and monitoring guidelines. Client Communication & Support Provide compassionate client care, particularly during emotionally sensitive discussions such as chronic illness management or quality-of-life concerns. Respond to client calls and provide detailed, empathetic guidance to support patient follow-through and understanding. Manage prescription refills in a timely, accurate manner, including long-term medications commonly used in Internal Medicine cases. Strong communication and client-education skills, particularly for co…