Client Care Associate (Remote In Atlantic Canada)

At Steele Auto Group, we believe work should mean more. Here, you're not just doing a job , you’re part of something bigger. We’re proud to deliver the Best Customer Buying Experience, and at the core of it all is our people, where “Everything We Do is Driven by You.” Your passion, your purpose, your potential. Every day, our team helps thousands of customers across Atlantic Canada enjoy a seamless automotive experience. Behind every appointment booked, every question answered, and every concern resolved is someone making a real difference. That someone could be you. We're looking for a **Client Care Associate** who thrives on creating exceptional customer experiences and building meaningful connections. If you're passionate about helping people, love working in a fast-paced environment, and enjoy being part of a team that celebrates success, we'd love to hear from you. **Location:** Remote, with occasional travel (less than 5%) to dealerships throughout Atlantic Canada. **Please note: this role is open to applicants within Atlantic Canada.** This opportunity offers a progressive call center environment with **no evenings, no weekends, and no overnight shifts**. **Hours of operation:** **Monday to Friday, 8:00 AM to 5:00 PM.** **Compensation:** Earn a competitive base wage of **$17.50 to $20.30 per hour**, plus a bonus of up to $600 per month. **What You'll Be Doing (a.k.a. Your Mission!):** Your main goal? Deliver top-notch customer experiences with enthusiasm. Whether that’s over the phone, via email, or any other channel they reach out on. Here's a peek at what your day might look like: - Delivering friendly, helpful, and professional support to customers via phone, email, and more; think VIP concierge vibes. - Scheduling appointments and reminding customers about upcoming service needs like the organized rockstar you are. - Keeping things running smoothly by managing your workload and juggling priorities with ease. - Following up on inquiries and solving issues with a proactive, problem-solving mindset. - Keeping customer records up to date and handling confidential info with care. - Collaborating with our dealerships to ensure seamless communication and top-tier customer service. - Jumping in where needed. Whether it’s updating systems, resolving issues, or lending a hand on the fly. - Conduct outbound calls (approximately 50%) to proactively reach out to customers, drive business to dealerships, and help keep service shops and technicians busy; this may vary based on dealership needs - Handle inbound inquiries (approximately 50%), assisting customers with booking appointments, answering questions, and providing support; this may vary based on dealership needs **What We're Looking For:** - Tech-savvy with strong computer skills and Microsoft Office know-how (Outlook, Excel, Word). - A people person with a passion for great service, and the experience to prove it. - Great communication skills, you’re a pro at listening and making yourself understood. - Organized, with the ability to juggle priorities without dropping the ball. - Motivated, detail-oriented, and ready to bring your A-game every day. - A team player who also shines when working independently. - Comfortable multitasking in a fast-paced environment. **Why You will Love Working with Steele Auto Group:** At Steele Auto Group, you are not just joining a company; you are joining a community where you will be empowered to exceed expectations and develop your full potential. We believe in rewarding hard work and supporting every part of your journey. That is why our **Total Rewards** package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following: - **100% Matched Retirement Savings Plan** – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5%…