Client Analyst II- Temp

Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! This is a temporary role through the end of the year with the opportunity to convert to full-time. ABOUT US bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and experienced individual to join our team as a Client Analyst II . WHAT YOU’LL DO The Client Analyst II plays a critical role in delivering exceptional service to bswift clients and their employees, with a strong focus on creating raving fans. This role is responsible for maintaining client benefits websites, executing and documenting benefits-related processes, and providing day-to-day operational support to clients, their participants, and the bswift service center. WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions) Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Provide ongoing service delivery to support client requirements and business needs Serve as first-level system support for assigned clients Maintain and update client benefits websites Perform ongoing audits and file reviews to ensure data integrity and accuracy Manage daily, weekly, and annual inbound and outbound file processing Research, analyze, and resolve participant cases and inquiries Execute client-specific reporting and support ACA processing activities Perform system testing to support bswift platform releases and annual enrollment activities Review release documentation to understand system changes and client impacts Execute operational processes as outlined in client Admin Guides Configure and test system functionality to meet client requirements for projects and enrollments Provide timely and accurate responses to client inquiries through research and analysis Perform billing-related tasks, including invoice generation, payment posting, and receivables reconciliation WHAT YOU NEED TO SUCCEED (Required Education and Experience) Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience Advanced proficiency in Microsoft Excel and working knowledge of Microsoft Office products Extensive experience working with databases, including data interpretation and manipulation Strong analytical and problem-solving skills with the ability to think creatively and independently Effective verbal and written communication skills to collaborate with clients and internal teams Experience with benefits administration systems, payroll systems, HRIS, or related software platforms NICE TO HAVE (Preferred Education and Experience) Prior experience supporting ACA processing Experience working in a client-facing, service-oriented environment Familiarity with benefits enrollment cycles and annual open enrollment support OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this role…