Clerical Supervisor

**Bargaining Unit: Local 512 - Clerical Supervisory Unit** **Why Join Contra Costa Health Services?**There is an excellent employment opportunity at the Contra Costa Health Plan in Martinez for a Clerical Supervisor. The Clerical Supervisor will report to the Utilization Management Department Manager and provide direct supervision to the Health Plan Authorization Representatives (HPARs) and clerical support staff. This position is responsible for overseeing a broad range of complex and highly responsible administrative and clerical functions while ensuring the efficient and effective operation of the unit. The selected candidate will be responsible for planning, organizing, coordinating, and supervising the work of HPARs and clerical staff. The position requires the ability to communicate effectively with employees, leadership, external partners, and the public while fostering a collaborative and productive work environment. The Clerical Supervisor will develop and update office procedures and workflows to support operational efficiency and compliance. Key responsibilities include motivating, developing, and directing staff and monitoring worker performance. The successful candidate must be able to interpret and carry out oral and written instructions, perform complex administrative and clerical assignments, and maintain accurate records, reports, and files. Strong project management skills are essential, including the ability to plan, coordinate, implement, and successfully execute departmental initiatives. Additionally, the position requires excellent analytical and problem-solving abilities, including conducting research and investigations, performing root cause analyses, identifying process improvement opportunities, and developing effective, sustainable solutions. Additional responsibilities include developing and maintaining reports related to retrospective audits, prospective reviews, productivity metrics, and other operational performance indicators. **We are looking for someone who is:** - **Agile.** You need to be able to learn the complexities of the job and train others to do it - **A problem-solver.** You may need to think outside the box to identify ways to fix problems - **A leader.** You will need to organize the work and effectively coach the team - **Respectful.** You will work collaboratively with a diverse group of staff and clients - **Flexible.** Schedules and policies can change, and you should be able to adjust in those situations - **Self-motivated.** You should be able to complete tasks with minimal guidance and see it through to the end - **A strong communicator.** You will communicate with others every day, so clear and concise communication is important **What you will typically be responsible for:** - Planning, assigning, and reviewing the work of your staff - Training employees on work procedures and activities - Conducting evaluations of employee job performance - Creating a cohesive team environment - Ensuring all policies and procedures are followed - Interpreting policies and communicating work procedures to staff - Evaluating work procedures and recommending changes - Overseeing time and attendance records and making decisions on routine personnel matters **A few reasons you might love this job:** - You will work within a great team with supportive management - You will interact with different types of people from various backgrounds - There are well-established procedures in place, and you may be able to further develop those procedures - We foster a unique sense of purpose through our work **A few challenges you might face in this job:** - You may encounter some system communication problems or regular system updates that impact operations - You may need to keep staff motivated and interested in their daily tasks - The volume of work fluctuates, and you may need to problem-solve or delegate during busier times - You may encounter some members of the public who are under a lot of stress an…