Cleaning Services Manager

**Job Role:** Cleaning Services Manager **Working Hours:** 45 hours per week (working 5 days out of 7) – shift times will vary in line with business needs and will include early starts and late finishes **Salary:** £35,000 per annum **Location:** St Johns Shopping Centre, Liverpool, L1 1LY **Reporting to:** Associate Director Key Accounts **Overview** Anchor Group Services is seeking an experienced and proactive Cleaning Services Manager to lead the cleaning operation at a busy, high-footfall city centre shopping centre. This is a demanding and fast-paced role that requires proven experience in cleaning or facilities management, strong leadership, excellent communication skills, and the ability to deliver a clean, safe, and customer-focused environment. The ideal candidate will be confident operating in a fast-paced retail setting, able to respond quickly and professionally to operational challenges, and committed to delivering a high standard of cleanliness and hygiene for visitors. You will provide a visible presence across the centre and work closely with the onsite Security Manager to ensure coordinated, high-quality service delivery. **About the Role** As Cleaning Services Manager, you will take full ownership of the cleaning contract, leading a team of cleaning operatives and ensuring all operational, compliance, and client expectations are consistently met. You will be responsible for service delivery standards, team performance, health & safety compliance, stock control, and client reporting. This is a hands-on management role suited to someone who thrives in a dynamic, city centre retail environment, is confident in decision-making, and is skilled in problem-solving and building strong working relationships. As part of the duty management team, you will assume the role of Duty Manager twice per week (08:00–17:00) as per the site rota, which includes one Saturday per month (with time off in lieu). **Main Responsibilities:** - Ensure the effective running of cleaning operations and service delivery in line with agreed specifications - Plan staffing levels and produce flexible working rotas to meet client expectations, including managing holidays, sickness, and absence - Maintain high cleaning standards, ensuring compliance with COSHH and health & safety requirements - Manage stock levels and ensure adequate supply of cleaning materials and consumables - Conduct regular audits of site cleanliness, standards, and procedures, reporting findings to management - Monitor, report, and escalate site defects and maintenance issues in line with agreed processes - Respond to cleaning-related incidents, customer queries, and complaints promptly and professionally - Lead cleaning teams through training, inductions, and ongoing development, ensuring service excellence - Carry out team welfare checks and appraisals to support engagement and performance - Maintain a safe, clean, and welcoming environment for staff, customers, visitors, and tenants - Maintain site documentation including risk assessments, cleaning schedules, and audit records - Manage recruitment, performance, and employee relations issues in collaboration with HR and senior management - Lead site emergency responses, evacuations, and support business continuity procedures where required - Hold regular client meetings, complete KPI reports, and support contract retention - Submit reports, audits, and documentation using company reporting tools ### Requirements - Experience of managing large teams within cleaning, facilities, or associated services - Strong knowledge of cleaning standards, processes, COSHH, and health & safety compliance - Excellent communication skills, both written and verbal - Proven ability to lead, motivate, and develop teams - Experience managing performance, recruitment, and employee relations issues - Highly organised with strong problem-solving abilities - Ability to work under pressure in a fast-paced environment - Strong client-facing skills…