Claims Service Representative 2 (Bilingual)

À Allstate, de grandes choses se produisent lorsque les membres de notre personnel unissent leurs forces pour protéger les familles et leurs biens des incertitudes de la vie. Et depuis plus de 90 ans, notre sens de l’innovation nous a permis de devancer l’évolution des besoins de notre clientèle. De la défense des ceintures de sécurité, des coussins gonflables et des lois sur les permis de conduire, Allstate est devenue un chef de file de l’industrie en matière de sophistication des prix, de télématique et, plus récemment, de protection des appareils et de l’identité. **Description du poste** The Associate II is responsible for obtaining first notice of loss reports for non-complex auto and property claims through an Express Claim Center. The individual handles customer questions on process, policies, and next steps, and updates claim information. Are you looking to work with a Company that really values its employees? A Company where you will have the opportunity to grow your knowledge and skills? A Company that values diversity, community, and people? A place where your employer promotes flexibility to achieve work/life balance? If that sounds like somewhere you want to be a part of, we want to hear from you. Working with our team, you will have the opportunity to benefit from their real-life work experience designing and implementing pricing models. You will have the opportunity to collaborate, build your network and gain on-the-job experience. At Allstate our employees contribute to the success of the Company. Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs. **About Allstate Insurance Company of Canada** Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise. **Role Designation:** Remote **Benefits to joining Allstate** - Flexible Work Arrangements. - Employee discounts (15% on auto and property insurance, plus many other products and services). - Good Office program (receive up to $400 back after purchasing office equipment). - Student Loan Payment Matching Program for Government Student loans. - Comprehensive Retirement Savings Program with employer matched contributions. - Annual Wellness allowance to support employees with improving health and wellbeing. - Personal days. - Tuition Reimbursement. - Working within the community and giving back. The Customer Service Representative is responsible for obtaining first notice of loss reports for non-complex auto and property claims through an Express Claim Center. The individual handles customer questions on process, policies, and next steps, and updates claim information. **Key Responsibilities** - May schedule inspections, send out mitigation vendors or contractors to customer property or set up housing arrangements as needed - Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards - Receives, screens, and routes incoming telephone calls and other electronic correspondence - Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers - Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed - Handles claim files (locates/requ…