Claims Advocate- P&C

Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen. Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! LOCATION: This role will be located out of our Los Angeles or Newport Beach office, 2x a week in-office requirement. Summary: To perform this job successfully, the Claims Advocate must be able to perform each essential duty satisfactorily. This position supports a diverse portfolio of clients across multiple industry verticals and serves as a trusted claims resource to clients, carriers, and internal stakeholders. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities: Assist clients with the reporting of Property & Casualty (P&C) claims. This responsibility requires the ability to interpret P&C policies to determine which coverage(s) apply so that all appropriate insurers are notified. Act as a liaison between clients and insurers to ensure that claims are being handled in a timely manner with the best possible outcome for all concerned. Assist clients to resolve coverage issues and to negotiate settlements. Review summons and complaints for proper handling and reporting to appropriate carriers. Respond to inquiries from clients, adjusters, producers, attorneys and claimants, not only as inquires may relate to a claim, but also from the “servicing” standpoint. Set up and maintain claim files; prepare faxes, cover letters and other correspondence as necessary. Document all claim activity and communications within the agency management systems. Notify account managers and producers of any client service, claims, or coverage concerns. Notify Loss Control of any potential safety issues that have resulted in a claim or could give rise to a claim. Monitor progress of claims to satisfactory conclusion. Participate in carrier claim reviews with the client. Support clients across a variety of industry sectors and risk profiles, providing responsive claims advocacy and service. Set priorities and manage workflow to ensure efficient and timely processing of all responsibilities. Work as a team within established timelines and production capabilities. Interact with others in a professional effective, supportive, and productive manner. Maintain cordial and effective relations with clients, carriers, vendors, business partners and members of EPIC’s Southern California Account Management Team. Communicate effectively with internal and external stakeholders, providing information, guidance, and support to help achieve client objectives and company goals. Remain informed of legislative developments, coverage changes, market trends, carrier programs, and emerging technology to continuously enhance knowledge and performance. Local travel may be required on a periodic basis. Key Competencies: Knowledge of Property & Casualty coverage forms, claims processes, and industry practices. Strong analytical and problem-solving skills. Excellent written and oral communication skills. Exce…