Claims Administrator

🧰 Who We Are Wakam is a B2B2C insurance company that creates white-label insurance solutions via its Play&Plug® technology platform for more than 80 partners . We provide most of our insurance products through APIs and host white-label insurance solutions via our Play&Plug technology platform. With a footprint spanning 32 countries , Wakam is the European leader in digital and embedded insurance . Strongly committed to social responsibility, Wakam is a mission-driven company dedicated to enabling transparent and impactful insurance . 🚀 About the Team You will join Wakam’s UK Claims team , working closely with internal stakeholders and external partners including MGAs, TPAs, legal providers, and other suppliers . The team plays a key role in ensuring smooth day-to-day claims operations, high-quality partner administration, efficient complaint handling, and reliable support for the wider Claims, Underwriting, Risk & Compliance functions in the UK. 🎯 Your Mission As a Claims Administrator , your mission is to support the operational effectiveness of Wakam’s UK claims activities by ensuring high-quality administration, smooth coordination with partners, and reliable handling of claims- and complaints-related processes. You will act as an important point of contact across the UK ecosystem, helping to keep operations efficient, compliant, and well-organised in a fast-paced environment. ✏️ Your Responsibilities Partner & Operational Administration You will support the operational administration of Wakam’s UK partners, including MGAs, TPAs, legal providers, and other suppliers . You will help maintain smooth day-to-day interactions, provide administrative support across the UK team, and contribute to the effective running of claims-related processes. Claims & Complaints Administration You will manage the claims and complaints inboxes , handle administrative tasks linked to complaints, and ensure escalations are forwarded promptly to the appropriate stakeholders. You will also support run-off account activities, including confirming policy details, issuing NCB certificates , and validating NCB information for third parties. Data, Reporting & Team Support You will prepare data and reports for internal and external meetings and support the Claims, Underwriting, Risk & Compliance teams with day-to-day administrative tasks. You will also contribute to cross-functional projects and provide support to the wider UK team whenever needed. Office & Payment Administration You will be responsible for maintaining the ELTO database , managing incoming office post and redirecting it to the appropriate partners, inputting invoices into payment systems, and handling call forwarding from Regus with the necessary follow-up by phone or email. External Partner Support You will provide practical support and guidance to external partners, helping ensure efficient communication and resolution of operational matters. 🧠 What You Bring You will bring a strong administrative foundation and a genuine interest in insurance operations. Ideally, you have: Experience in UK claims processes and procedures Experience within an insurance company , TPA , or another fast-paced insurance-related environment Demonstrated experience in claims administration , insurance administration , or a similarly dynamic administrative role Good command of standard computer tools, with some exposure to or interest in AI-enabled tools An understanding of, or willingness to learn about, insurance regulation and compliance standards Excellent communication and organisational skills A strong problem-solving mindset , with the ability to identify issues and contribute to practical solutions ✨ Who You Are You will thrive in this role if you are: Full of positive energy , agile, and a strong team player Solution-oriented , with the confidence to challenge when needed Curious, capable, and eager to learn Comfortable working collaboratively in an international and diverse organisation Self-aw…