City Manager - Operations & Quality Assurance - New York, NY (Part-Time)

**Location: New York, NYSchedule: Flexible (Morning, Evening, Overnight, and Weekend Availability Required)Employment Type: Part-Time** ### Position Overview Slate is seeking a hands-on City Manager to oversee cleaning operations, quality assurance, staffing support, and client satisfaction within an assigned market. This is not a desk or office management position. We are looking for a leader who is comfortable working in the field, training employees, inspecting work, solving problems, and supporting operations wherever needed. The ideal candidate is a self-starter with cleaning industry experience who takes ownership, leads by example, and is willing to roll up their sleeves to ensure every project is completed to Slate standards. ### Key Responsibilities ### Operations Management - Serve as the primary field representative for Slate within the assigned city or region. - Conduct site assessments and walkthroughs for new client quotes and proposals. - Support new account launches and operational rollouts. - Perform routine and emergency site visits as needed. - Assist with staffing coverage when necessary. ### Quality Assurance & Inspections - Conduct scheduled and unscheduled QA inspections. - Identify quality issues and implement corrective actions. - Verify completion of client requirements and service standards. - Submit inspection reports, photos, and recommendations. ### Employee Training & Development - Provide hands-on training for new and existing cleaners. - Coach team members on proper cleaning techniques, safety procedures, and client expectations. - Perform side-by-side training during shifts. - Monitor employee performance and provide feedback to Operations and HR. ### Deep Clean & Special Projects - Lead and participate in deep cleaning projects. - Assist with project planning and execution. - Ensure projects are completed on time and within scope. - Support emergency cleanups and special service requests. ### Equipment & Supply Management - Deliver equipment, supplies, and materials to client locations as needed. - Conduct inventory audits. - Ensure teams have the tools required to perform services successfully. - Report damaged or missing equipment. ### Client Relations - Participate in client walkthroughs and inspections. - Address client concerns professionally and promptly. - Build strong relationships with clients and site contacts. - Represent Slate with professionalism at all times. ### Qualifications - 1+ years of commercial cleaning, janitorial, facilities, or related industry experience. - Previous supervisory, lead cleaner, QA inspector, or operations experience preferred. - Strong attention to detail and quality standards. - Ability to train and motivate employees. - Comfortable working independently with minimal supervision. - Strong communication and problem-solving skills. - Reliable transportation and willingness to travel throughout the assigned market. - Ability to lift up to 50 pounds and perform physical cleaning tasks as needed. - Comfortable working overnight, early morning, weekends, and flexible schedules. ### What We're Looking For - Self-starter mentality. - Strong work ethic and accountability. - Hands-on leadership style. - Ability to adapt in a fast-paced environment. - Team player who leads by example. - Someone who takes pride in delivering exceptional service and supporting both clients and employees. At Slate, City Managers are operational leaders in the field. They are trainers, inspectors, problem-solvers, and client partners who help ensure every location meets our quality standards while supporting our teams' success.