Citizens First Specialist

**Salary Range/Hourly Rate: $23.56 – $35.34, with hiring rate anticipated to be up to $24.76 DOQ** The City of O'Fallon is seeking a customer‑focused and detail‑oriented **Citizens First Specialist** to support our Citizens First operations and provide administrative assistance across multiple City departments. This position plays a crucial role in ensuring positive experiences for residents and efficient internal operations citywide. **Major Duties** - Answer the City's main telephone line and respond to questions or direct calls as appropriate. - Provide front-desk services at City Hall including providing information on City services, assisting with citizen concerns/complaints and monitoring work order progress in GovQA computer system to ensure resolution, issuing visitor passes, monitoring security cameras, scheduling meetings, coordinating pool car usage, and accepting mailed packages. - Provide ongoing administrative support to the Human Resources Department/Volunteer Services and the Communications Department, such as: - assisting with creating, filing and maintaining confidential employe personnel, training and health files; - entering new hire data into Munis (Finance computer system), UKG (Human Resources computer system), and CodeRed (emergency notification computer system), and managing related paperwork; - preparation of new hire orientation packets and handbooks; - reserving pavilions/rooms for volunteer events and processing volunteer background checks; and - purchasing card processing, inputting accounts payable entries into Munis, ordering supplies, obtaining select bids/quotes, and assisting with budget preparation. - Support other departments with occasional special projects such as mass mailings and the annual utility tax rebate program. - Perform other related duties as assigned. **Knowledge & Skills Required** - Strong public interaction skills and a customer-focused mindset. - Proficiency with computers, including the Microsoft Office Suite and job-related software, and the ability to quickly learn new systems. - Working knowledge of modern office practices, including basic mathematic, accounts payable and budgeting skills. - Skill in decision‑making and problem‑solving, - Orientation to details and accurate data entry. - Ability to prepare clear and concise reports. - Strong written and verbal communication skills. **Complexity & Scope of Work** - Work involves detailed administrative tasks, customer service duties, and frequent interruptions. - Occasional difficult customer interactions and the need for accuracy contribute to job complexity. - Position handles highly confidential employee information that must be protected at all times. - Successful performance ensures efficient City operations and quality services to residents. **Minimum Qualifications** - Excellent communication skills. - Strong computer skills with proficiency in Microsoft Office and related databases. - Ability to maintain absolute confidentiality. - Ability to read, write, and perform basic math at a level associated with high school completion. - Two years of experience in a similar role or equivalent internship/apprenticeship experience. **Benefits** The City of O'Fallon offers a comprehensive, employee‑focused benefits package including: - Medical, Dental, Vision; employer‑paid Accident and Life Insurance - Optional HSA with employer contributions; FSAs; optional Pet Insurance - Wellness incentives and onsite fitness facilities - Discounted Renaud Center membership - Employee Assistance Program and Identity Theft Protection - 3 weeks vacation for new hires; 11 holidays; 1 personal holiday; sick leave; extended illness leave - Missouri LAGERS L‑6 Pension Plan and 457(b) retirement plans - Tuition reimbursement - Designated Zen and lactation rooms at select facilities