Circulation Services Supervisor for the Buena Park Library District

Do you enjoy supporting meaningful projects that benefit your community? Are you a highly skilled leader in administrative support and organization? Are you interested in working in a flexible and adaptive team environment and work culture? ***Regional Government Services and its staff are conducting this recruitment on behalf of the Buena Park Library District*** **.** **** **THE POSITION** Under general direction, plans, schedules, assigns, reviews, and supervises the work of staff performing customer service duties within the Circulation Department, including processing circulating materials, shelving, answering patron questions, collecting fees, and performing passport acceptance services; develops and generates a variety of statistical reports; provides complex staff assistance to assigned supervisory and management personnel in areas of expertise; and performs related work as required. **THE IDEAL CANDIDATE WILL:** - Be a self-motivated and organized professional with a strong work ethic, high standards, and a commitment to exceptional customer service. - Provide exceptional customer service to a diverse customer base. - Interact tactfully, effectively, courteously, and concisely both orally and in writing with people in an environment with extensive public contact. - Demonstrate strong problem-solving skills and attention to detail.Have proven experience and ability as a mentor and supervisor who can encourage and develop employees.Excel both within a team and independently. - Have experience in a public library or public agency (highly desirable). - Be willing to work weekends, evenings, and holidays in order to accommodate the district’s needs. **COMPETENCIES** - **Accountability -** Accepts responsibility for themselves and their team - **Attention to Detail -** Guides the team to accomplish tasks with thoroughness and accuracy - **Communication -** Exchanges information with constituents using oral, written, and interpersonal communication skills - **Creativity and Innovation -** Applies original thinking in approach to job responsibilities and improving processes, methods, systems, and services - **Customer Service -** Continuously searches for ways to increase customer satisfaction - **Inclusiveness** **and Interpersonal Relations and Skills** - Creates a workplace in which people of all backgrounds and cultures feel included, welcomed, and valued; maintains positive and constructive internal and external relationships through staff development - **Leadership -** Understands formal and informal power and influence structure within the organization and successfully achieves positive, desired outcomes - **Leverage Technology -** Champions innovative use of technology; authorizes resources for tools to support the organization’s mission and strategic goals - **Problem Solving -** Finds solutions to difficult or complex issues **ABOUT THE DISTRICT** The Buena Park Library District, originally established in 1919, is an independent [special district](https://www.csda.net/special-districts/learn-about) organized under the Education Code of California, Sections 19600-19734. Special districts are a form of local government that were created by their constituents to meet specific service needs for their community. This free public library, governed by a five-member, elected library board, provides equal access to library services for all community residents. No effort is spared to maximize services at the best value to the taxpayers of the district. Basic library services are always provided free of charge and costs of selected peripheral programs are held to a minimum. Well-trained library professionals are employed to bring people and the resources of the library together. The library presents and makes its facilities available for a variety of programming for children and adults, and prioritizes the materials and services based on the needs of the Buena Park community. Residents and students from the surrounding cities…