Chronic Practice Liaison

**Extraordinary Careers. Endless Possibilities.** **With the nation’s largest home infusion provider, there is no limit to the growth of your career.** Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members. Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare. **Job Description Summary:** The Practice Liaison, Chronic Therapies is responsible for improving referral-to-start conversion, and managing relationships with healthcare providers across chronic therapy programs, with a focus on specialty and infusion therapies. This role serves as a key connection point between providers, patients, and internal teams. The individual uses data, insights, and proactive account management to improve access, remove barriers, and deliver a strong provider and patient experience. **Job Description:** ​ **Job Responsibilities (listed in order of importance and/or time spent)** *Key Responsibilities* - Build and maintain strong relationships with physicians, clinics, and referral sources - Act as a trusted advisor on services, referral processes, and therapy options *Referral Optimization & Execution* - Assess referral workflows and identify barriers to timely patient starts - Partner with Sales, Intake, Pharmacy, and Operations to resolve issues - Improve referral-to-start timelines, conversion rates, and provider satisfaction - Serve as a primary point of contact for key accounts *Provider Engagement* - In partnership with Chronic Account Executive: - Execute outreach through calls, virtual meetings, and targeted campaigns - Identify and convert new referral opportunities - Partner with field sales to expand reach and coverage *Data, Reporting & Continuous Improvement* - Track account performance, referral trends, and growth opportunities - Use CRM and internal systems to manage activity and results - Participate in provider business reviews and performance discussions - Recommend process improvements based on data and feedback *Patient & Provider Experience* - Support providers with education on referral requirements and processes when requested by the Chronic Account Executive. - Guide patients and providers through onboarding and access questions when needed - Represent the organization at community and professional events *Cross-Functional Collaboration* - Work closely with Sales, Operations, Pharmacy, and Intake teams - Support referral flow management when needed - Contribute to solving operational challenges that impact growth ## **Supervisory Responsibilities** Does this position have supervisory responsibilities? (i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.) No ## **Basic Education and/or Experience Requirements** - High school diploma or equivalent is required - 3+ years of experience in one or more of the following: Pharmacy operations, Nursing Operations, Patient Onboarding, or Revenue Cycle Management. - Demonstrated ability to build relationships and drive measurable outcomes - Strong communication, problem-solving, and organizational skills **Basic Qualifications** - Experienc…