Chief Technology Officer

About Monument Monument is the operating system for self-storage companies — the platform operators run their entire business on. Payments, GAAP-compliant accounting, physical access control, customer operations, delinquency, inventory, REIT-level revenue management, and portfolio-wide oversight all run through one system. For the self-storage operators who depend on us, Monument is the business: if it goes down, they can't take a payment or open a gate. We're the open-ecosystem alternative to the legacy incumbents that have run this $50B industry for decades, built from the ground up for multi-facility operators scaling from 3 to 100+ locations. We're Series A (~60 people) which means the platform an entire industry will rely on is still being shaped, and you'd be the one shaping it. About the Role The CTO will own the entire engineering function — people, delivery, operations, and quality — for a ~30-engineer team based in Brazil, and report directly to the CEO with a seat on our executive leadership team. That makes this a high-stakes seat — the reliability, security, and pace of what your team ships is what lets operators run their facilities day in and day out. To put the decision rights plainly: you own organizational, delivery, staffing, operational, budgetary, external-representation, execution, and architectural decisions. What You'll Own Technical architecture & system design. Own Monument's system and data architecture — the multi-tenant data model, service boundaries, and platform design that let operators scale from a handful of locations to 100+. Make the build-vs-buy, framework, and platform calls within our Node.js/TypeScript (NestJS), React, and AWS Aurora stack, and carry the technical-debt and hard-to-reverse trade-off decisions that shape our next 2–3 years. Delivery. Ship the roadmap on time, on budget, and at high quality. You're accountable for execution across the org — sprint planning and backlog grooming with Product, release management, version control discipline, and holding Tech Leads, DevOps, and QA to plan. People & organization. Build and maintain a high-performance, high-accountability culture. You are the people manager for Tech Leads, DevOps, and the QA team — owning team structure, the end-to-end hiring process and standards, onboarding, career development, performance management, leveling, and quarterly goals. The AI-native SDLC transformation. Lead Monument's move to an AI-augmented software development lifecycle: select the internal AI tooling, define how we use it, and drive adoption so the team ships materially faster without sacrificing quality. This is a top company priority and a defining mandate of the role. Reliability & operations. Keep the platform dependable as we scale. Own incident management and on-call rotation, release operations, systems-level disaster-recovery oversight, capacity and scalability planning, and third-party vendor management (AWS, Twilio, Domo, and others). DevOps owns CI/CD and environments and reports to you. Security. Be accountable for Monument's overall security. Own the full threat-mitigation strategy and its execution — both active (monitoring, detection, and incident response to live and emerging threats) and passive (secure-by-design protections like access controls, encryption, hardening, and least-privilege built into every application, database, interface, and API from the start, not bolted on as we scale). The Principal Architect contributes the architecture-layer security patterns; you own that the strategy is set, enforced, and working across the stack. Quality. Own the quality bar for what ships. QA is led by a QA team lead who runs day-to-day testing, regression coverage, and team coordination, and he reports to you — but without a senior QA manager above them, you own QA strategy and test-coverage standards directly. Your job is to set those standards, hold the line on quality under delivery pressure, and own the root-cause-analysis proces…