Chief Operating Officer

**MAJOR ACCOUNTABILITIES**include the following. Other duties may be assigned. **Executive Leadership** - Lead the execution of organizational strategy through the effective alignment of operational resources, infrastructure, systems, and services. - Establish operational priorities, performance expectations, and service standards that support organizational objectives and customer commitments. - Direct the performance of the organization's operational portfolio and ensure operational capabilities support current and future business requirements. - Evaluate operational performance and implement strategies that improve organizational effectiveness, service delivery, customer satisfaction, and operational efficiency. - Advise the Chief Executive Officer and executive leadership team on operational risks, opportunities, investments, and organizational capabilities. - Ensure operational disciplines function as an integrated enterprise that supports business continuity, organizational readiness, and long-term organizational success. **Event Delivery and Guest Experience** - Provide executive leadership for event delivery and guest experience functions and ensures the successful execution of conventions, meetings, exhibitions, entertainment events, and other organizational activities. - Establish operational strategies and service standards that support exceptional customer experiences and organizational performance. - Ensure operational resources, technologies, personnel, and support services are aligned to meet customer expectations and contractual obligations. - Promote cross-functional collaboration and operational integration throughout the event lifecycle. - Support organizational growth through operational excellence, customer retention, and service innovation. **Campus Readiness and Public Safety** - Provide strategic direction and oversight for organizational readiness functions, including public safety, emergency management, and campus logistics. - Ensure the organization maintains the operational capability necessary to support a safe, secure, and resilient environment for employees, guests, exhibitors, clients, and visitors. - Direct enterprise preparedness, emergency response, business continuity, and incident management strategies. - Maintain strategic relationships with public safety agencies, emergency response organizations, and regulatory authorities. - Ensure compliance with applicable safety, security, emergency management, and regulatory requirements. **Facility Operations and Infrastructure** - Provide executive leadership for facility operations, facilities services, sustainability initiatives, infrastructure management, maintenance operations, and asset stewardship functions. - Ensure facilities, infrastructure, and operational assets support organizational objectives, customer commitments, and business continuity requirements. - Direct organizational efforts to maintain safe, functional, efficient, and guest-ready facilities. - Supports capital planning and infrastructure investment initiatives that enhance organizational performance and long-term operational capability. **Financial Stewardship and Organizational Effectiveness** - Oversee the financial performance of assigned operational functions and ensures responsible stewardship of organizational resources. - Identify opportunities to improve operational value, efficiency, and return on investment. - Ensure operational decisions support both short-term performance and long-term organizational sustainability. - Develop organizational capacity through succession planning, leadership development, workforce planning, and talent management strategies. - Foster a culture of collaboration, innovation, accountability, and service excellence. - Serve as a champion for organizational change and operational transformation initiatives. **Knowledge, Skills, and Abilities** - Extensive knowledge of convention center, venue, exhibition, event, hospitality, or destinat…