CHIEF OPERATING OFFICER (GCEDC) - 0626

| **Job Summary** | | --- | | | | Within broad parameters and in accordance with general organizational requirements and accepted practices, assists the President and CEO (CEO) in the development and implementation of Greenville City Economic Development Corporation (GCEDC) policies, programs, practices, and procedures. Oversees and manages the daily operational and administrative functions of the organization. In alignment with the CEO and the direction set by City Council and the City Manager’s Office, translates the GCEDC vision and strategic plan into executable business plans and processes to ensure a highly effective and efficient operation. Provides the necessary leadership to develop long and short-term plans, goals, and strategies. Provides clear leadership, direction, and supervision to assigned staff. Develops and manages the organization’s annual corporate and work-program operating and revenue budgets in partnership with the CEO, Finance Department, and legal counsel, while ensuring ongoing compliance with 501(c)(3) requirements. Directs corporate financial accounting, monitoring, and reporting systems and ensures compliance with all accounting policies and regulatory requirements. Assists the CEO in championing and implementing a cutting-edge economic development strategy. Ensures the execution of innovative programs and initiatives that align with Greenville's Economic Development Strategic Plan. In coordination with the CEO, develops and implements policies and procedures applicable to administrative functions. Presents departmental issues and recommendations on major issues requiring policy direction to the CEO. Provides policy guidance and leadership to ensure compliance with department policies and procedures. | | --- | | | --- | | | **Essential Functions** | | --- | | | | Manage Daily Operations: Oversee and manage the daily operational and administrative functions of the organization. In alignment with the CEO and the direction set by City Council and the City Manager’s Office, translate the GCEDC vision and strategic plan into executable business plans and processes to ensure a highly effective and efficient operation. Provide the necessary leadership to develop long and short-term plans, goals, and strategies. Assist with planning, directing, and coordinating the corporation’s work plan through subordinate level managers. Develop and manage expected standards; monitor and report on performance metrics; and implement accountability measures. Establish key performance indicators such as jobs created, capital investment generated and square footage absorbed. Oversee customer relationship management databases. Design, or refine as needed, and execute internal operating procedures to maximize the efficiency of the corporation’s multi-faceted economic development strategies and work program. Optimize organizational performance by identifying operational inefficiencies and streamlining workflows. Lead department efforts to improve efficiency through work assignments, reassignments, process improvements, and reorganization efforts. Continuously evaluate and optimize organizational processes, ensure efficiency, transparency, and accountability in executing the strategic plan. Monitor and assess trends and innovations and identify opportunities for continuous improvement. Keep the CEO apprised of work activities, initiatives, engagement, and operations as well as any issues needing CEO attention. Assist the CEO in establishing appropriate service and staffing levels. Oversee and strategically implement complex projects and system changes including annually updating the GCEDC Business Plan, creation of an MOU between the City and the GCEDC, formation of a 501(c)6 entity to complement the established 501(c)3 organization, finalization of the corporate CRM and the GCEDC performance dashboard for monitoring KPIs and metrics, enhancement of processes for preparing recommended incentive packages (including Resolutions,…