Chief of Mission Operations

Chief of Mission Operations **The Opportunity:** Are you driven by the challenge of building highly reliable, scalable systems that support critical missions? Do you thrive at the intersection of strategy, leadership, and technical execution? Join us as the Chief of Mission Operations and shape the operational backbone that keeps our organization performing at its best. As the Chief of Mission Operations, you’ll lead day‑to‑day execution while championing transformative improvements across our operational landscape. You will guide and elevate the Lead Site Reliability Engineer and Operations team, ensuring resilience, efficiency, and exceptional service availability across our platform. You will also be the strategic force behind predictive analytics initiatives, outage readiness planning, and the operational rigor required for major mission events. In this role, you’ll collaborate with technical and business leaders, serve as a trusted partner to external stakeholders, and drive a culture of accountability, learning, and high performance. **What You'll Work On:** - Direct leadership of site reliability and operations teams to ensure high‑quality service delivery and strong operational performance. - Strategic oversight of incident management, change management, system capacity planning, and operational readiness. - Executive‑level reporting on performance, risks, and mission‑critical improvement initiatives. - Development and tracking of key operational metrics including availability, incident response, and customer impact. - Cross‑functional collaboration with engineering, IT, product, and business teams to enhance workflows and overall service delivery. Join us. The world can’t wait. **You Have:** - 10+ years of experience in leading site reliability, production operations, or IT operations functions, including incident response, problem management, operational monitoring, and service management practices - Active TS/SCI clearance; willingness to take a polygraph exam - Bachelor’s degree or 14+ years of experience in IT operations functions in lieu of a degree - Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of start date **Nice If You Have:** - Experience supporting large, mission‑driven organizations or high‑availability environments. - Experience in military or federal agency mission operations tactics, techniques, and protocols (TTPs). - Experience with network engineering, systems administration, and software development - Experience with Jenkins, Packer, Git, Docker, Kubernetes, Nessus, JIRA, and Confluence - Possession of exceptional leadership, communication, and stakeholder management skills - TS/SCI clearance with a polygraph - Master’s degree in a relevant field - Security+ CE, SSCP, CCNA-Security, or GSEC Certification **Clearance:** Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. **Compensation** At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combinatio…