Cheyenne Workforce Center Manager 2026-01831

**GENERAL DESCRIPTION:** The Workforce Center Manager provides leadership and strategic direction for the daily operations of a Wyoming Workforce Center. This position supervises and develops a team of workforce professionals, ensures the effective and compliant delivery of multiple federal and state workforce programs, and promotes exceptional customer service. The Workforce Center Manager builds collaborative partnerships with employers, educational institutions, community organizations, and workforce system partners to connect job seekers with employment opportunities, support business workforce needs, and strengthen the regional workforce. **Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:** - Comprehensive health, dental, and vision insurance - Paid vacation, sick leave, FMLA, and holidays - Retirement - Pension and 457B plans that help you build a secure future - Flexible schedules and work-life balance options Meaningful work that makes a difference for Wyoming communities and MUCH MORE! [Click here for detailed information](https://ai.wyo.gov/for-job-seekers/benefit-information), or [you can watch this short video to learn about our benefit package!](https://youtu.be/DxeKSDMAjcw?si=90XLWN-kJ1Y0EGfL) Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator: [https://compensationcalculator.wyo.gov](https://compensationcalculator.wyo.gov/) **Human Resource Contact:** [**kelly.gayer@wyo.gov**](mailto:kelly.gayer@wyo.gov) **ESSENTIAL FUNCTIONS:** The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level. - Provide leadership, supervision, coaching, and performance management for Workforce Center staff while fostering a culture of accountability, collaboration, continuous improvement, and exceptional customer service. - Direct the daily operations of the Workforce Center, ensuring efficient service delivery, appropriate staffing, operational effectiveness, and a welcoming environment for customers and staff. - Oversee the administration of multiple federal and state workforce programs, ensuring compliance with applicable laws, regulations, policies, grant requirements, and performance expectations. - Monitor program performance, service quality, and customer outcomes, implementing strategies to improve operational effectiveness and achieve workforce program goals. - Lead workforce development initiatives that connect job seekers with employment opportunities and employers with qualified talent through employment, training, and business services. - Develop and maintain collaborative partnerships with employers, educational institutions, community organizations, economic development entities, and workforce system partners to strengthen regional workforce initiatives. - Collaborate with Business Training and Support Unit (BTSU), Unemployment Insurance (UI), Vocational Rehabilitation (DVR), Adult Education, Veterans Services, and other workforce partners to ensure coordinated, customer-focused service delivery. - Work closely with Department leadership to implement statewide initiatives, operational priorities, policy changes, and continuous improvement efforts. - Represent the Department of Workforce Services within the community by serving on committees, participating in workforce initiatives, and promoting Workforce Center services. **PREFERENCES:** Preference may be given to individuals with experience working within federal programs. **KNOWLEDGE:** - Demonstrates a commitment to continuous learning while fostering the professional growth and development of staff and supporting positive outcomes for customers. - Strong knowledge of human services principles and practices. - Strong interpersonal and communication skills. - Knowledge of business principles, economic and community development. - Knowledge of federal, state, and local employment trends. -…