Chef, Services Bancaires virtuels

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Chef, Services Bancaires virtuels based in Canada.** This executive leadership role is responsible for shaping the future of virtual banking experiences and driving the strategy of a large-scale customer-focused organization. You will lead a team of more than 300 employees while advancing transformation initiatives, operational excellence, and digital innovation. The role combines strategic vision, business growth, customer experience leadership, and enterprise collaboration. You will influence key stakeholders across multiple functions to deliver seamless banking journeys and measurable business outcomes. With a strong focus on data, technology, and people leadership, you will help modernize service delivery and create long-term value. This opportunity is ideal for an experienced leader passionate about building high-performing teams and transforming customer operations in a regulated financial environment. ### Accountabilities: The Chef, Services Bancaires virtuels will lead the strategic direction, operational performance, and transformation of a major virtual banking organization. This role requires a balance of customer advocacy, business leadership, innovation, and risk management to deliver exceptional outcomes. - Define and execute a long-term strategy for virtual banking services, aligning investments, priorities, and capabilities with business growth objectives. - Lead a large-scale customer-facing operation, ensuring excellence in service quality, productivity, efficiency, and overall performance. - Drive customer experience improvements by creating integrated journeys across virtual and physical banking channels. - Develop and execute sales, service, and referral strategies to strengthen customer relationships and increase business growth. - Lead enterprise transformation initiatives focused on digital capabilities, automation, technology adoption, and operating model improvements. - Build strong partnerships with business units, technology teams, product groups, wealth management functions, and corporate stakeholders. - Leverage customer, operational, workforce, and performance data to guide strategic decisions and identify opportunities for improvement. - Develop a high-performing leadership culture by attracting, coaching, and retaining top talent while strengthening succession planning. - Act as a trusted advisor to senior leaders by influencing priorities, supporting strategic decisions, and driving organizational alignment. - Maintain strong governance, regulatory compliance, operational resilience, and risk management practices while enabling growth. ## Requirements: The ideal candidate brings extensive leadership experience in customer operations, financial services, transformation, and large-scale organizational management. They combine strategic thinking with strong execution capabilities and a passion for developing people. - 9+ years of significant leadership experience in contact centers, retail banking, customer operations, or related financial services environments. - Proven experience managing large, geographically distributed teams and delivering measurable operational improvements. - Strong understanding of sales strategies, service excellence, workforce management, customer experience, and performance optimization. - Demonstrated success leading complex transformations, digital modernization initiatives, and organizational change programs. - Ability to influence senior executives and collaborate effectively across multiple business functions without direct authority. - Strong business acumen with experience driving revenue growth, profitability improvements, and customer relationship development. - Experience building high-performance cultures, developing future leaders, and improving employee engagement. - Advanced analytical skills with the ability to translate da…